Диссертация (971997), страница 55
Текст из файла (страница 55)
I called the gift shop in Hongthat you had advised to me and asked about the tablecloths. Being most cordial andreasonable in their prices, they charged me with the cost 2 times lower than the USshop would demand. You were right about them.2) On March 1, we ordered and subsequently received one case of handsaws, modelA34. We paid for the order with a cheque (photocopy enclosed). When we made enquiries about the saws, your sales representative insisted on our buying the new modelbecause of its increased durability and efficiency.
However, three of the ten saws soldhave been returned with broken teeth by extremely angry customers.3) We are writing to apologize for the torn umbrella you have received. In fact, we arenow having trouble with the delivery company that is responsible for it. Our previouspartners had been reliable, but with their company going bankrupt, we had to findsomeone else. It has turned out to be a bad choice. Thank you for returning the damaged item to us.
Due to this you will get the new umbrella in a day. As an apology forthe inconvenience we offer you a discount of 15% for the next purchase in our store.Task 3Средства когезии и когерентности позволяют связать действия или события определенной логической связью.DirectionsMatch the type of connection betweenthe narrative details with the meansof revealing such connection.ИнструкцияПодберите к каждому типу связимежду повествовательными деталями средства выражения этихсвязей.1) one action followed the other2) one action preceded the other3) two actions occur simultaneously4) the action did not really happen5) the action is something desireda) Participle I as Adverbial Modifier b)Absolute Participial Constructionc) Perfect Tenses and formsd) Subjunctive Moode) Whilef) … and (then/now)…g) III Conditional77Examples:a) Unpacking the consignment of goods delivered by you, we found that three of thesix boxes sent appeared to be damaged.b) With our clients complaining, we have to withdraw further orders with you.c) We had hoped to place a substantial order with your company, and now you turn outto misinform us.They seеm to havе been packed while thе painting was still wеt.d) It would be nice of you to let us know the results of our new product‘s sales.e) Spotlights either fail to work or flicker while they are on.f) The seller usually issues a Credit Memo for the same or lower amount than the invoice, and then repays the money to the buyer or sets it off against a balance duefrom other transactions.g) The February 26 deposit was actually $3,500, not $350, and that amount would havecovered our February 27 check.1) f2) c3) a, b, e4) g5) dTask 4Любое деловое письмо, содержащее повествование, можно представить в виделогической схемы, на которой отображаются все виды связей.
Такие схемы полезно составлять и на этапе написания делового письма, и на этапе его редактирования, чтобы верно подобрать средства выражения логических связей. Побуждение к действию (incentive) является обязательным элементом деловых писем,но не обязательно встраивается в последовательность действий. Оно может бытьвыражено напрямую (как в первом письме) или имплицитно (как во второмписьме).DirectionsStudy the schematic representation ofthe logical sequence of narrative detailsin the Claim Letter. Draw a similarscheme for the Adjustment Letter.ИнструкцияИзучите схему логической последовательностиписьма-жалобы.Нарисуйте аналогичную схему дляписьма-извинения.Claim LetterDear Sir or Madam[1] We were unpleasantly surprised to find out that [2] you cannot fulfill our order. [3]We have already agreed on the prices with our customers.
[4] Your sales brochurementioned a 50 percent discount for all the items in it. [5] We had hoped to place asubstantial order with your company, and [6] you turned out to misinform us.[incentive] Please, provide the correct information on discounts for your Summer Catalogue items a.s.a.p. [7] If your offer still seems beneficial to us, [8] we will placeanother order.Looking forward for your prompt response.Yours sincerely,T. Williams78[6][5][1][4][2] [incentive][7][8][3]PPaassttPPrreesseennttFFuuttuurreeAdjustment LetterDear Mr. Williams[1] We at Merker‘s would like to extend our sincerest apologies and ask for your understanding. [2] Our recent sales brochure made claims that [3] we could not followthrough on. [4] Not all merchandise in the Summer Saver Sale was on sale at 50 percent off.[5] The printer had left out the important word ―selected‖.
Because of this glaring error, [6] we have decided to postpone our sale and reschedule it for another time. [7]Postponing the sale for two weeks, [8] we offer you even better bargains than [9] wehave originally planned.Looking forward to your new orders.Sincerely yours,Serena Bloom[2][3][5][4][1][6][7][8][9]PPaassttPPrreesseennttFFuuttuurreeTask 5Схемы, отражающие логику повествования, являются результатом анализа деловых писем-жалоб и их урегулирований. На этапе продукции текста письма такаясхема может помочь выбрать средства когезии и когерентности, соответствующие типам связи между логическими частями делового письма и упорядочитьтекст письма.DirectionsStudy the given narrative details andthe scheme of their logical sequence.Reconstruct the text of the letter, using the scheme and adequate meansof revealing the logical sequence.ИнструкцияИзучите повествовательные детали и схему их логической последовательности.
Воссоздайте текстписьма, пользуясь этой схемой иадекватными средствами выражения логических связей.79[1] in the past few weeks a number of faults /appear/ in the electrical circuits and theflooring, [2] which /be/ particularly dangerous to our customers[3] with regard to the electrical faults, we /find/ [4] that spotlights either /fail/ to work[5] or /flicker/ [6] while they /be/ on[7] replacing the bulbs /not correct/ the fault[8] the flooring [9 which you /lay/ ] /show/ signs of deterioration[10] some areas /be/ worn through to the concrete [11] /create/ a hazard to our customers[incentive] I /be/ grateful if you /come and inspect/ the damage and /arrange/ for repairs within the next week[12] the matter /be/ urgent, [13] as we /be/ sued [14] if any of our customers /be injured/[4][7][6][3][5][1][2][8], [10], [11][9][incentive][14][12]PPaassttPPrreesseenntt[13]FFuuttuurreeSample letter[1] In the past few weeks a number of faults have appeared in the electrical circuitsand the flooring [2] which have been particularly dangerous to our customers.[3] With regard to the electrical faults, we have found [4] that spotlights have eitherfailed to work [5] or flicker [6] while they are on.
[7] Replacing the bulbs has notcorrected the fault.[8] The flooring [9 which you laid] shows signs of deterioration, [10] and some areasare worn through to the concrete, [11] creating a hazard to our customers.[incentive] I would be grateful if you could come and inspect the damage and arrange for repairs within the next week. [12] The matter is urgent [13] as we will besued [14] if any of our customers are injured.80Task 6Логически выстроенное повествование встраивается во внешнюю структуру делового письма и становится его текстовой частью (‗Body of the Letter‘).DirectionsRearrange the parts of the letter inorder to render a clear dynamic picture of the narration. Add appropriate cohesion and coherence means.Drawing the logical scheme might beof help.ИнструкцияРасставьте части письма в такомпорядке, чтобы они передавалидинамику повествования.
Дополните его адекватными средствамикогезии и когерентности. Для наглядности можно нарисовать логическую схему повествования.1) Thank you for helping me to resolve this situation as promptly as possible. I lookforward to hearing from you within the next few days.2) Our statement /show/ deposit of a client check (Morgan Jewelry, check #551) onFebruary 26 for $350.3) Dear Ms. Jensen4) Mary Wrihgt5) Attached /be/ copies of the check we /deposit/ on February 26 along with the depositslip. Perhaps the teller /misread/ my handwriting on the deposit form.6) I believe I /discover/ an error in our February checking account statement. Couldyou please look into this and help us reconcile the discrepancy?7) According to my records, however, the February 26 deposit /is/ actually $3,500, not$350 as the statement shows. And that amount more than /cover/ our February 27check.8) Sincerely,9) Please call me with your assessment of this situation.
Our office number is 123-4567890.1 am at extension X242.10) on February 27, a check we /write/ to a vendor (Theft Proof Electronics, our check#1106) for $872 /be returned/ for insufficient funds, and we /be assessed/ a $25 overdraft fee.Sample LetterDear Ms. JensenI believe I may have discovered an error in our February checking account statement. Could you please look into this and help us reconcile the discrepancy?Our statement shows deposit of a client check (Morgan Jewelry, check #551) onFebruary 26 for $350.Then on February 27, a check we wrote to a vendor (Theft Proof Electronics, ourcheck #1106) for $872 was returned for insufficient funds, and we were assessed a$25 overdraft fee.81According to my records, however, the February 26 deposit was actually $3,500, not$350 as the statement shows.
And that amount would have more than covered ourFebruary 27 check.Attached are copies of the check we deposited on February 26 along with the depositslip. Perhaps the teller misread my handwriting on the deposit form.Thank you for helping me to resolve this situation as promptly as possible.
I lookforward to hearing from you within the next few days.Please call me with your assessment of this situation. Our office number is 123-4567890.1 am at extension X242.Sincerely,Mary WrihgtTask 7В связи с различиями в структуре русского и английского языков, средства когезии и когерентности представлены с различной частотностью и различнымистилистическими задачами [121].
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