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a period when someone stops doing their usual work in order to study or travel3. the rate at which people leave an organization and are replaced by others4. the state of having no job5. something that you get legally from your work in addition to your wages such as goods, meals, or acar6. a job that you do because you have a very strong feeling that doing this job is the purpose of yourlife7.
the amount of work that a person or machine is expected to do8. a date or time by which you have to do or complete something9. an organization, usually in a particular trade or profession, that represents workers, especially inmeetings with employers10. a job that is available for someone to start doing2. Read the article on being a customer service advisor. Choose the best word to fill each gapfrom A, B, C or D below.Being a customer service advisor in a call centre in India is not (11) ________ work.
It is highlyskilled and not easy to do well. Advisors need to be (12) _________ and able to master complex areassuch as motor (13) _________ and to be able to deal with many different English accents. Noteveryone can (14) _________ with this. Some just learn the standard (15) _________ and repeat thesewithout real understanding and this causes problems when something unusual or difficult occurs.Compared with (16) __________ in other (17) __________ in India, the working environment in callcentres is extremely good and the (18) __________ are high. There is (19) _________ for jobs and thebest companies attract the best people.
Advisors often see working in a call centre as a step up thecorporate (20) _________ to a management position or to another job, having worked on theirlanguage and (21) _________ skills. Having dealt with the high pressure of taking non-stop calls fromthe UK in the middle of the night, advisors have proved themselves capable of dealing with a heavy(22) _________.The job is not an easy one but then many jobs are difficult. Compared with coal mining or industrial(23) _________, the kinds of pressures are completely different and different people can cope with193different pressures.Working in a call centre is not just answering the phone. It’s being able to cope with many differentproblems and situations. It is a real skill to be able to sound patient and understanding with equallystressed customers who many have been (24) _________ for a long time and who are calling becausethey have a problem which needs to be (25) ________.11.
A. sweatering B. hot shop C. sweatshop D. shop conditions12. A. educatedB. brought up13. A. reassurance B. insurance14. A. copeB. withstand15. A. remarksB. retortsC. generated D. formedC. recordsC. resistD. voucherD. opposeC. responsesD. objections16. A. working conditions B. working cloths C. working costs D.
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