Диссертация (971997), страница 66
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Your assistant willhave to prove her words somehow, but there is no way she can do it.C) You ask us to stick to the contract, but this is exactly what we do. Althoughyour assistant says our technician did not check the equipment, he and the technical inspection report signed by your assistant say the opposite.3.A) Well, you can go to court, of course, but this is useless, because we have allthe documents to prove we have not broken any contract.B) Thus, we have all the necessary documents with all the needed signaturesagainst your mere allegation to prove that we have fulfilled all our obligations to the fullextent.
Bringing this matter to court will only cost you money and will eventually leadto more expenses than you are already suffering.C) Do not go to court, there is no sense in doing this. You will only worsen thesituation.Please, be reasonable and find out what has happened in reality, your assistant might bethe root of all the problems. We are very sorry you have such unpleasant consequences,but we are sure this is not our technician‘s fault.Sincerely yours,Mathew Still141Task 3Read the claim letter.In the response letter in your Answer Sheet underline the information that shouldbe eliminated.ClaimDear John,Today was the day when you were to make a report on your annual work results, as wasagreed in spring. The report was scheduled on the agenda for today‘s meeting. A lot ofpeople were invited to take part in discussing the results you were to present.
It was frustrating for everyone not to listen to the report, as this was the main reason to gather themeeting.The reasons why you did not let us know that you were going to miss the meetingshould be really important, otherwise we will have to raise the possibility of your dismissal.Sincerely yours,Tom GibsonTask 4Rearrange the parts of the letter to restore the correct order.[1] Yours,[2] On opening the box with the cake I was really disappointed to find ―12‖ instead of―21‖.[3] We have long been your clients, and this is due to the fact that you never failed us inany way.[4] Mary Dolton[5] In the evening me and my husband drank tea and ate the cake, it tasted marvelous, asusual.[6] Dear Miss Livingston,[7] It might be not a very serious problem, of course, but please, be more attentive toyour work next time.[8] But this time the situation has gone out of control.
We expected to get the cake forour special occasion with figures ―21‖ on top of the cake, as this is exactly how long Ihave been married with my husband.[9] The problem is that I wanted it for my children and grandchildren, for it is a goodfamily tradition to have one of your cakes for the big celebration.[10] As the figures cannot be repositioned, we stayed without a cake on our big celebration with all the children and grandchildren.142Task 5Translate the letter into English.Уважаемая Мэри!Получив Ваше письмо, я была шокирована.
Такое случается в моей практикевпервые.Пожалуйста, примите мои искренние извинения и поздравления с такой замечательной датой!Вероятно, причиной этой досадной ошибки стало большое количество заказов,которые мне необходимо было выполнить в кратчайшие сроки и накопившаясяусталость.Безусловно, эти причины никак не должны были повлиять на качество моей работы. Чтобы исправить ситуацию, я прошу Вас выбрать любой понравившийся тортна моем сайте и заказать его в любое удобное для Вас время бесплатно.Надеюсь, моѐ предложение поможет Вам вернуть утраченные положительныеэмоции.С наилучшими пожеланиями,Энн ЛивингстонFinal TaskRead the claim and write a response proving that you are not the one to blame.Dear Mr. Monk,I am writing this letter to claim for the free pair of shoes that I was supposed to receivealong with my purchase. I had purchased three formal shirts from your organizationalong with which I was supposed to get a free pair of sports shoe.I had made the purchase on 20th of December 20** when this offer was existing.
I wastold that the free product was out of stock and was promised that it would be courieredto me within the next week. More than two weeks have passed, and I have not receivedthe shoes yet.Please, look into this matter and find out when my shoes will be sent.Sincerely yours,Angela Cruz (Mrs.)143For experimental groupsProgress Check Task 1Read the letter of apology in your Answer Sheet.
Underline in it the means to enhance the impact on the addressee used by the addressor.Progress Check Task 2Read the letter. It needs stronger reasoning. Think of up to three reasons that willhelp you substantiate your refusal to remedy the situation. Rewrite the part in boldin your Answer Sheet, using these reasons.Dear Ms.
Lloyd,In your letter received the day before yesterday you have complained about the wrongitems that were sent to you.Our manager says she has done her job correctly. Thus, there is no motivation forus to replace the goods you have got.We are really sorry you mixed something up.Sincerely yours,Nancy DrewProgress Check Task 3Read the letter. Edit its narrative part to reveal its logical structure in the bestpossible way.Dear Mrs. Tucker,We regret that you had to make the trouble of writing to us.
Your letter of September 20must have crossed with our letter No: 4k of September 21 advising you on the dispatchof goods.- power failure in the factory- the production (hold up) for six (6) days- a large number of orders on hand- we (be) under serious pressure- we (have to) work extra hours as soon as the power supply (start)- we (be) too busy to fix the problem of communication chain between factory and administrative building being badly damaged- communication with customers (face) serious problemsWe are extremely sorry about this delay and hope you will realize that it was only dueto circumstances beyond our control. We expect that you will receive the goods by September 30.Yours faithfully,Kenneth Adams144PROGRESS TEST 3Answer SheetName:Group:Total:InstructionsRead the tasks.Do the tasks, writing your answer(s) in the table below.Hand in your Answer Sheet to the teacher.You have 80 minutes to complete the test.Preliminary Task (key)1) A2) C3) 126) 77) C8) PTask 1 (key)Dear Mrs.
Ferry,4) 4, 5, 13, 14, 15, 169) C5) 4, 510) AThank you for your interest in our products. In your letter you have asked us to giveyou a detailed proportion of the ingredients we use in our lotions. As you can see onthe bottle, all the ingredients are mentioned in descending order, as demanded by thecertification facilities. As for exact proportions, they have been worked on by our laboratory specialists for several years, so, [coma] the recipes cannot be disclosed tothe general public. If you have any questions or doubts about any of the ingredientswe use in production, I can try to turn to specialists for answers.
I am sure they willsatisfy your interest.Sincerely yours,Don FrostCustomer ManagerTask 2 (key)ResponseDear Miss Flower,Concerning your enquiry about the quality of materials that I use in producing myjewelry, I can assure you that all the necessary certificates and licenses have been got,thus, there is no reason for worry.Regarding your request about the names of suppliers, I am asking to understand mecorrectly.
I am sorry, but I cannot disclose my suppliers. It’s a pity I cannot providethis information to you. It is a commercial secret, as stated in my labour agreement.Let me apologize once again for this.I hope for your understanding and look forward to doing further business with you.Sincerely yours,Ned WestTask 3 (key)C, B, B145Task 4 (key)9, 3, 1, 8, 4, 6, 2, 5, 7, 10Task 5 (sample answer)Dear Anna,In your previous letter you have requested a new price list for our products.Unfortunately, it is impossible to send it to you right now, because of a big fire in ourmajor warehouse on Monday. We are still calculating the losses and trying to find outhow many goods have not been damaged. This will take us one more week at best.Please, do not be offended. You are our long-term and highly reliable client, and wedo not want to lose you.
Could you be so kind as to wait for at least one week. whilewe will try our best to deal with the situation and form a new price list as soon aspossible.Hoping for your understanding.Truly yours,Donald SmallFinal Taskтворческий продукт в объеме страницы146PROGRESS TEST 3Preliminary TaskRead the letter and the response to it.Initiative letter [Enquiry]Dear Roger,[1] Your new catalogue lists several new items. [2] The first one is Anti-Stress Pillow.[3] I need to know if it is suitable for travelling, thus, [4] its size is the most importantfactor. [5] One more item of interest is Magic Cleaner Cloth.
[6] To tell the truth, I waspleasantly shocked by its possibilities presented in the video. [7] But I doubt that it isthat effective. [8] The next item I would like to know more about is mini-lamp forworking on laptop. [9] How bright is it? [10] What energy source does it use? [11] Howbig is it?[12] And my last question is whether the price is a final one or there will be discountsfor wholesale lots?Best regards,Lindsey StrongResponseDear Ms. Strong,[1] In response to your enquiry [2] I want first to say I was glad you got interested inour new line of products. [3] And specially for you: [4] there are large discounts for ourregular customers for the period of one month [5] in case you buy products for the sumof at least €1,000.[6] Concerning your questions, I can assure you that our Magic Cleaner Cloth is 100%as perfect as in the video.
[7] Your customers are sure to buy it for themselves and fortheir relatives and acquaintances, so, [8] have no doubt about its effectiveness, [9] youwill like this product a lot.[10] As for anti-stress pillows, their size is 60X40 cm. [11] I believe, it is possible topresent them as pillows both for home and travel.[12] And concerning mini-lamp, I have sent you detailed technical data attached to thisletter.[13] I am paying your attention to some other new goods presented in our new catalogue.
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