Текст_ВКР (1212893), страница 11
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– participation in decision-making;
– support and assistance;
– knowledge of personal needs;
– support ideas and proposals;
– information exchange;
– professional development;
– the possibility to apply the ability;
– respect for the individual and sincere praise.
In turn, the key motivating factor (lowering motivation) should include such as:
– violation of the psychological contract;
– the use of any employee skills, which he appreciates;
– ignoring the ideas and initiatives;
– lack of sense of belonging to the company;
– no sense of achievement, the results are not visible, there is a personal and professional growth;
– lack of recognition of the achievements and results from management and colleagues;
– no change in the status of employee 27, с. 51.
In general, a complex system of motivation organization contains financial incentives, as well as various non-material stimulation tools.
Generalized components and tools of motivation system are given in Table 3.
Table 3 –The components and tools of motivation system 17
Components | Tools | Goals of motivation |
1 | 2 | 3 |
1. The culture of the organization. A common system for all personnel of the organization of value orientations and norms | Charter of the organization, the basic principles of leadership and organization | Understanding and recognition of the purposes of the organization activity. Orientation on the future.Harmonization of mutual interests |
2. Identification with the organization. The image of the organization in the eyes of the staff and the outside world | A variety of information about the organization | One orientation in the perception of the organization both inside and outside. sense of belonging to the organization |
Continuation of Table 3
3. Participation system. Employee participation in the distribution of the total economic result, participation in the capital of the organization and the development of cooperation | Forms and methods of distribution of the results, participation in the capital; the development of partnerships | Installation on the corporate behavior. Focusing on the correlation of costs and results, willingness to take risks |
4. Service personnel. All forms of social benefits and services provided to employees regardless of their position in the organization | Safety, health, creating conditions for rest and unloading, exercise, caring for employees who need help | Social responsibility towards others. Increasing labor activity |
5. Workplace organization. Equipment jobs ergonomic and organizational aids | Technical and organizational aids; physiological and psychological elements of the working conditions (ergonomics), color scheme, etc | Satisfaction with the state of the workplace. The identification with the working task. The pleasure of work and a better performance of the job |
6. Personnel policy. Planning to improve the skills and mobility to meet the needs, desires and abilities of professional staff | Training and retraining of personnel; training and seminars; career planning, long-term program of framing structure | Intraorganizational mobility in the use of professional qualifications. The independence and initiative. Creative innovation |
7. The regulation of working time. Flexible working time adaptation to the needs of the employee and the organization | The reduction of working time; flexible and staggered working hours | Responsible and conscious use of the time. The attractiveness of the labor associated with the flexibility of working time. The effectiveness of working time |
8. Informing employees. Bringing to employees information about the affairs of the organization | Magazines and guides the organization; team meeting; reports on the work; staff meeting; Corporate website | The positive effect on behavior and personal development. The responsibility for their actions. Self-critical assessment of the achievements of labor |
In general, the system of motivation of labor activity of the personnel in the organization can be represented as a relationship between two aspects: the material and non-material incentives (look on the figure 3).
Figure3 – Elements of motivation system and incentive 15
Financial motivation can act as a direct financial motivation - wages and indirect - compensation and benefits, for an employee who often expressed in non-material form. When forming the system of material incentives distinguish two approaches presented in Figure 4.
Figure 4 – Approaches to formation of system of material incentives 8
In the first case, the goal is not to stimulate the direct results and motivating employees for long-term, active and voluntary participation in the solution of problems of the organization. Stimulated loyalty and employee commitment, not labor, and worker all of his creativity.
Today, increasingly used the second approach to the wage system, although in some companies there is a tendency of transition to a "lifetime employment", which significantly increases the loyalty of employees. However, the system is focused on results, the most effective when it is not monotonous. Employees quickly get used to the current system, and it ceases to have a stimulating effect.
The modern system of material stimulation of work also includes the following types of compensation and benefits 1:
– housing aid (loans on favorable terms or free of charge, assistance in obtaining housing, payment of rent);
– insurance of property (real estate, cars, etc.);
– private insurance (loan);
– additional health insurance;
– free health care workers;
– provision of mobile communications, partial payment for mobile communication costs;
– payment of transportation costs (public transport, provision of official vehicles, payment of expenses for gasoline);
– compensation for the cost of food during the working day;
– awards and bonuses of various kinds;
– partial payment of expenses for education, training;
– discounts on products and services of the company;
– «banks vacation days», which accumulate all paid days of vacation, compensatory time off.
Non-financial motivation, in turn, provides a satisfying and effective work of employees, as well as the "health" of the collective as a whole. Currently, many large companies are turning to the use of non-motivation tool. Their set can be absolutely diverse, depending on the specifics of the organization and, of course, of the staff. Non-economic (non-material) incentives personnel are shown in figure 5.
Figure 5 – Non-economic incentives staff
In conclusion, it is worth noting that each organization can not be a standard package of incentives motivating. However, the most effective methods of stimulation of work, by Korzenko N.I. 11, с. 67 include the following:
1) punishment as a means of motivating employees;
2) cash payments for the achievement of business objectives;
3) extra charge to the salary for promoting healthy lifestyles;
4) special individual rewards - bonuses for proficiency necessary to the enterprise at the moment;
5) improvement of the system of labor organization and management;
6) enterprise social policy
Thus, successfully combined the tools of motivation tangible and intangible able to rally the team, to eliminate this undesirable phenomenon of staff turnover, increase personal effectiveness of each employee and, therefore, profit organization as a whole.
1.3 Features of the creation of an effective system of staff motivation
Under market conditions, the role of the worker as an individual. In this connection, the proportion of modified stimuli and needs that are affected by stimulation of the personnel. Under a system of motivation of employees of the organization are based on the material (financial) and intangible (non-financial) incentive mechanisms. However,a clear distinction between material and non-material incentives not. They are constantly intertwined, they cause each other. But Sharova E.B. thinks that in "pure" form used in the organization of any material motivation and demotivation or immaterial would be a mistake, because Only an alliance of the two systems can contribute to the equilibrium and productive work of employees 32, с .93.
In Kibanov A. work shown that human resource management in the organization should be structured in such a way as to instill in each employee self-improvement, both professional skills and personal growth; employee should associate themselves with the "mechanism" of the body to work harder, be aware of their contribution to the activity of the enterprise, its success or failure.
Technology of formation of motivation system is a sequence of actions to prepare, develop and implement the system in the organization of human resources management system 31. Stages of formation of motivation of the personnel system in the organization and their contents are summarized in Figure 6.
Figure 6 – Technology of formation of motivation system
It is important to note that the effectiveness of subordinate management consists not only of the individual characteristics of the organization's personnel, their needs and behavior patterns, conditions and environmental factors, but also a number of other very important circumstances. M.М. Glazov in work 19shows that that the head should be taken into account in their work, are:
1. The effectiveness of motivation will be much higher if the subordinate personal goals will be adequate to the strategic and tactical objectives of the organization. Ensure fulfillment of this condition in two ways:
− by means of administrative influence in forming the subordinate objectives adequate organizational goals;
− formulate the goals of the organization as a result of the integration of personal goals subordinates.
2. The result of the motivation of subordinates directly depends on the used head forms, means and methods of management, his skills in a timely manner to select such of them, which in this situation would be optimal, and be able to implement them in a professional manner.
3. The effectiveness of motivating subordinates greatly influenced by the individual characteristics of the leader, his philosophical, moral, ethical, aesthetic, psychological, Gnostic, and other reflective qualities, as well as psychological and subordinate Manager compatibility.
4. Essential to the motivation of its slave have similar work experience of previous situations. Faith or no confidence in the head of the Declaration will be to determine the appropriate employees activity.
5. Great influence on the behavior of the employees by the composition of environmental factors: government activities, ideological and socio-economic policy. Especially brightly this effect manifests itself in a change of social and economic development in the country. The discrepancy between the subordinate position with government policy may lead to the loss of activity of the individual motives and even degradation due to the collapse of strategic perspectives and ideals.