01-04-2020-3rd Edition ML Pre-Int(1) (1171843), страница 25
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poor attendance and time-keeping;.45.any form of bullying behaviour;any form of discrimination•(e.g. sexism);unacceptable language;.theft;drink or drug problems ..soHowever, freq uently it is the lessobvious behaviour that over time. i fnot confronted, will lead t o workplacedisputes.
Examples of less obvioustypes of dispute include:taking credit for other people's10•5560•work or ideas;interrupting people in meetings;not inviting team members to social•evenings or events;not covering for people when they••••65••arc sick;not taking messages for people;using someone else's contactswithout perm ission;no t including peo p l e in groupe-mails;ignoring people or being impolite;poor personal hygiene.75soManagers should not ignore problems that are developing i n theirteams.
I t 's vital that l i n e managershave regular, i n formal , one-to-oneconversations with the people theymanage, so that these kinds of issuescan be d i scussed natura l l y wherepossible.However, managers must also beprepared to begin i n formal discussionsif they think a problem i s starting todevelop. Conflict at work can lead toabsences, so return-to-work interviewsare a l so a good opportu n i t y formanagers to ask questions about anyconflict issues that might be worryingemployees.with permission of the publisher. the Chartered Institute of Personnel and Development, London, www.cipd.co.ukDIIFind words in the article that mean the opposite of these words.1 appropriate2 acceptable3 polite4 formalDiscuss these questions.1Have you ever been involved in any of the examples of conflict listed in the article?How did/would you feel?2What behaviour at work do/would you find inappropriate or unacceptable?3How would you deal with these problems?107Scanned for Agus SuwantoUNIT 11....CONFLICT•Conditionals••First conditionalif+ present simple, will + infinitive without toThis describes a possible situation and its probable result.If he bullies anyone again, he'll lose his job.If sales increase, we'll make more profit.Second conditionalif+ past simple, would + infinitive without toThis describes an unlikely situation and its probable result.If he made more eye contact, he'd be a better negotiator.Conditionals and negotiatingConditionals are often used when negotiating.
We use conditionals for offers.If you sign the contract today, we'll give you a 10% discount. (firm offer)/{you ordered 100 cases, we'dgive you a larger discount. (less firm offer)C) Grammar reference page 151IJ1!1Correct the grammatical mistakes i n these sentences.1If you pay in dollars, we would deliver next week.2If I would have his number, I would phone him.3If the goods will arrive tomorrow, I'll collect them.4If the cars would be more reliable, more people would buy them.Combine phrases from Columns A and B to make conditional sentences.More than one answer is possible in each case.1EXAMPLE: If you place an order today We 11 offer a lar9e difcount1AIIB1offer more flexible payment conditionsa) offer a large discount2pay all the promotion costsb) give you 90 days' credit3place an order todayc) make you an exclusive agent4pay in dollarsd) give you a signing-on bonus5place firm orders in advancee) despatch immediately6provide good technical supportf) accept the deal7offer us a unit price of $22g) reduce the price by 20%8sign the contract nowh) increase the order�>)) CD2.55 Listen to two people negotiating.
Look at the audio script onpage 164 and underline the sentences in which the speaker makes anoffer, but is not sure it will be accepted.Now circle the sentences in which the speaker makes a firm offer.liJDiscuss these questions in pairs.What would you do if:1your boss asked you to move abroad?2you saw a colleague bullying another colleague?3you saw a colleague stealing something?4your boss took credit for your ideas?5you saw two colleagues having an argument?108Scanned for Agus SuwantoI Would afk fo r a raife.UNIT 1 1SKILLSHCONFLICTWhich of these are good ways of dealing with conflict in a negotiation?Negotiating:dealing withconflict1 Avoiding eye contact.2 Smiling a lot.3Sitting back and appearing relaxed.4 Stopping the discussion and coming back to it later.5Saying nothing for a long time.6 Saying 'I see what you mean'.7Finding out why the other side is unhappy.8 Focusing on the issues, not on personalities.9 Saying something humorous.10 Speaking calmly and slowly.1!1�>l) CD2.56 Rachel, an American executive, works i n a sales office in Geneva,Switzerland.
She is negotiating a salary increase with Scott, a directorof the company.1What do these figures refer to? a) $60,000 b) $120,0002List the arguments that:a) Rachel uses to get an increased salary;b) Scott uses to avoid paying her the salary she asks for.3IIWhat solution do they finally agree on?�>» CD2.56 Listen again and complete these extracts.1I think I'mat the moment.2I've done really well in the last two years. I've exceeded my3Put yourself in our shoes. We're facing a difficult .
. . . . . . . . . . . situation, you know that.0 000 000 000 00a lot more than that to the company. My work's greatly undervalued4 OK, I understand what you'reI!JD00 0 00 0 00 000 0•0 0 0 0 0 0 0 0 0 0 0 0I can see your point ofby almost 40% .. .0 00 000 00 0 00 0•5Let me suggest aHow about if we give you a n increase to, say, $80,000 nowand promise to review your salary in six months' time?6I'm pleased to hear it. I think we've000 0000 0 0 0 00•00 0 0 0 0 0 0 0 0 00everything.Identify the key phrases in the extracts in Exercise C and write them underthe a ppropriate heading i n the Useful language box below.Work in pairs.
Role-play this situation.A marketing executive meets the General Manager to discuss an overseas posting. Themarketing executive has not been chosen for the position and is very unhappy.Student A: Turn to page 133.Student8:Turn to page 139.U S E F U L LANGUAGEEXPRESSING YOURPOINT OF VIEWI've got an excellent salesrecord.I've always met my salestargets.I believe I should be paidmore.CAlMING DOWNWell, I know/see what youmean.Why don't we come back tothat later?Let's have a break and comeback with some fresh ideas.CREATING SOlUTIONSI'd like to make a suggestion.What if ...Let's look at this another way.Another possibility is ...ClOSING A N EGOTIATIONLet's see what we've got.Can I go over what we'veagreed?Let's go over the main pointsagain.We've got a deal.Fine. I Right.
I That's it, then.109Scanned for Agus Suwanto�HERMAN &CORRIE TEASo4>» CD2.57 Listen to a business report onRadio Europe.The presenter is talking to Joan Knight, an experton the tea industry. Joan describes Herman& Corrie Teas as a 'green company' and talksabout its values and ethical principles.How might Herman & Corrie Teas benefit fromthe sale?Scanned for Agus SuwantoUNIT 1 1Subject:fuccofferWe'll be deciding whether to recommend UCC's offer at our Board of Directors' meeting next Tuesday.I intend to invite our two major shareholders to attend, as well as a staff representative and a seniormanager from within the company.I want to hear all the arguments for and against the offer before we make a decision.I haven't made up my mind yet, nor have my colleagues on the Board.
We accept that profits have notbeen impressive in the last three years. We also know that we have a limited range of suppliers andproducts, which has attracted criticism in the financial press. Finally, it's true that we've had problemsrecently attracting top-class executives to fill management positions.I hope we will have a good discussion, which will enable us to make the right decision.You are members of the management meeting. Work in groups of five. Choose a role andprepare for the meeting.Student A (Chief Executive):Student B (Shareholder A):Student C (Shareholder B):Student D (Staff Representative):Student E (Senior Manager):Turn to page 136.Turn to page 137.Turn to page 140.Turn to page 1 3 5 .Turn to page 138.Hold the meeting. The Chief Executive leads the discussion.
G ive your opinion aboutwhether or not the Board should recommend accepting UCC's offer. Present your argumentsstrongly and try to persuade the others to accept your point of view.Decide whether or not to recommend the offer to all shareholders. Take a vote if necessary.Dear Shareholders,The multinational drinks group Universal Cola Corporation hasmade an offer to purchase the company. Our reasons for accepting Inot accepting t he i r offer are as follows:Scanned for Agus Suwanto,..CONFLICTBM C Mini (1959-2000)Citroen OS (1 9 5 5-1975)Porsche 9 1 1 (1963-present)Toyota Prius (1997-present)STARTIN�IJ��IIFiat 500 (1957-1975, 2007-present)Volkswagen Beetle(1938-2003)Describe some of your favourite products. Why do you like them? What dothey say about you? Which of these products could you not do without?What product would you most like to own? Why? Which product wouldmake your life easier?Do you agree or d isagree with these statements? Give reasons for youranswers.1It is better to pay a bit more for products which are made in your own country.2'Organic', 'energy-saving' or 'green' products are overpriced and often not as goodas the alternatives.3Companies spend far too much on launching and promoting new products.4Multinationals which manufacture in developing countries help the world economy.5Modern technology-based products do not improve people's lives.112Scanned for Agus SuwantoUNIT 1 2VO CABI)_t;Describingproducts13PRODUCTSCheck that you know the meaning of the adjectives below.
Think of a productthat matches each word. Compare your ideas with a partner. How many werethe same?••[J....attractive • comfortable • economicalhealthy • popular • practical • pure••efficientreliable••expensivesafe•fashionableComplete this chart with adjectives with the opposite meanings to those inExercise A.unin-im-vnattractiveDmDDSee the DVD-ROMfor the i-Giossary.0Complete the sentences below with the words from the box.I besthardhlgfthighhighlongwell1I B M manufactures h.i.9.h:tech computer products.2Timberland makes a range of3Hermes produces4Coca-Cola and Pepsico both developed5Duracell sells .
. .6Levi jeans are a7Ferrari make . . . . . . . . . . . .-performance sports cars... . . . . . . .. . . . . . . . . . . .-wearing footwear.. .-quality fashion accessories.._. . . . . . ..-selling soft drinks.. . . .-lasting alkaline batteries.. . . . . . . .-made clothing product.. . . . . . . . . . . .Use the adjectives in Exercise C to describe other companies and products.EXAMPLE:Ne>tle make> many of tJ..
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