01-04-2020-3rd Edition ML Pre-Int(1) (1171843), страница 23
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"Detailed manage-rilment p l a n s for restruc t u r i n g andefficiencies are revealed. The focus isall on red uction, with no hint of newb u s i ness opport u n i t i e s . Geraldinefee l s less I ike a spectator and morel i k e a v i c t i m . To varying degrees,65 her c o l l eagues leave the meeting70i n shock.""When have you felt most engagedand most valued and in a successfulproject or period at work?" he asks."Absolutely none o f u s i s goingt o report t h a t i t was more l i k eGeraldine's experience."Read the article again and say if these statements are true (T), false (F)or the article doesn't say (DS).1Ruby and Geraldine were both invited to a meeting.2Ruby felt part of the decision-making process.3Ruby and Geraldine both left their meetings in shock.4 The companies that Ruby and Geraldine work for are both having problems.5Geraldine enjoyed her meeting more than Ruby.6Communication was better in Geraldine's company than Ruby's.7After the meeting, Ruby was invited to a staff party.8 Geraldine's company focused on reduction.9DGeraldine is looking for another job.I n pairs, tell each other about:1when you have felt most engaged and most valued at work, or in a sports team,or in your daily life;2the best way to communicate bad news;3any other theories of managing people that you know.99Scanned for Agus SuwantoUNIT 10....MANAGING PEOPLEThere are a number of ways to report what people say.Reportedspeech1When we report things that have just been said, we often use the same tense as thespeaker.'I want to see Pierre.
''Pierre, Susan has just phoned and says she wants to see you. '2When we report things said in the past, we usually make these changes.The verb goes back one tense (for example from present simple to past simple).•Nouns and pronouns may change.'My new sales team is difficult to manage. 'He said (that) his new sales team was difficult to manage.•3 We often use say and tell to report speech.'The newjob is challenging.'She said (that) the new job was challenging.We use tell with an object.'The newjob is challenging.
'She told her boss (that) the new job was challenging.c:l Grammar reference page 1 5 0allComplete these sentences with the correct form of say or te_ll.1He . ? � i � . that I was late.2He . . . . . . . . . . . . me that I was late.3She . . .
. . . . . . . . . him to work harder.4She . . . . . . . . . . . . they would never agree.5Nobody . . . . . . . . . . . . me that she was the CEO.6She . . . . . . . . . . . . that she worked for Toyota.. .. .Rewrite these sentences in reported speech, changing the tenses.Begin He/She/They said.1 Hamza: 'I'm not enjoying my job very much.'2Adela: ' I want to listen to my staff more.'3Susan and Sharon: 'We need to invest in the development of staff.'4 Pierre: 'I'm feeling under pressure at work.'II5Justin: 'The company has been performing badly.'6Eleanor: 'I'm going to look for a new job.'�>» CD2.46 The H R Director couldn't attend this morning's meeting.Listen to the meeting and take notes on what was said and who said it.Then write a short e-mail to the HR Director.EXAMPLE:Socialising andentertainingaAnna s-aid the level of abs-enteeis-m had 9one up over the month.She >aid t.Ne needed to monitor s-ickneH levels- more clos-ely.Socialising is an im portant part of good management.
When socialisingfor business in your country, how im portant are the following?1 being on time2the way people dress3 what people are interested in, e.g. fashion, football, etc.4how you address people (first names or family names?)5giving gifts6shaking hands I kissing I hugging I bowing100Scanned for Agus SuwantoUNIT 10IllII....MANAGING PEOPLE�>l) CD2.47 Paul is on a business trip to Syria.
Mohammed is a Syrian businesscontact. Listen to their conversation, then answer these questions.12What does Mohammed invite Paul to do?Does Paul accept?Complete this extract from the conversation i n Exercise B.Paul:Mmm,. . . . . . . . . . . .the hotel,1to invite me, Mohammed, but I think I'd prefer to stay in. . . .
. . . . . . . .2•I'm really tired at the moment. It was a long flight, andI feel a little jet-lagged. I need an early night.Mohammed:mOK, Paul, I. . . . . . . . . . .J.Perhaps we could meet Abdullah at the weekend.�>» CD2.48 Paul is being entertained by Abdullah and Mohammed.Listen to their conversation. Below are the answers to three questions.What were the questions?1Well, we like the same things as Western people.2I generally watch television with my wife.3I like to go out to restaurants.IJ�>l) CD2.49 Listen to another part of the conversation between Paul andAbdullah.
Why has Paul come to Damascus? How can Abdullah help him?0�>)) CD2.49 Listen again. I n which order do you hear these sentences?a) I do know someone who might help you.b) Would you like me to give him a call first?c) Can you recommend anyone?d) Hold on a minute, I've got his business card.e) I'm looking for a company to supply carpets for my store.f) He specialises in traditional designs.mDDDDII]DRole-play this situation.You meet a business contact in a foreign country. Find out this information.a) how they spend their weekendsc) what they do in the eveningsb) where they go for their holidaysd) what kind of hobbies and sports they likeAlso, you want to find an agent for your firm's products. Ask him/her if they can help.MAKING EXCUSESMAKING CONVERSATIONN ETWORKINGI'm afraid I already have plans to ...I'm looking for ...I'd like to take it easy if you don't mind.What do you like to do in your sparetime?It's very kind of you, but another timeperhaps.How do you spend your evenings/weekends?Do you have any contacts in ...
?What's your favourite hobby/pastime?SAYING GOODBYE / THANKINGThanks very much for your hospitality.I really enjoyed the meal.Thanks for showing me round the city.I'll be in touch soon.Goodbye. All the best.Where are you going for your holidaythis year?Can you tell me about any interestingplaces to visit?What/How about you?Can you recommend anyone?I could make some enquiries for you.I might be able to help.Can I mention your name?Would you like me to give them a callfirst?Let me give you their business card.What do you usually do after work?101Scanned for Agus SuwantoASHLEYCOOPER..c-.Search Agency-Ten s i o n s w i t h i n theteam a re d a m a g i n g-o p e rati o n s at aproperty c o m p a n yBackgroundThe Ashley Cooper Search Agency (ACSA) specialises i n finding top-class properties for wealthyclients from all over the world.
lt charges clients a fee based on the value of the property. Its Londonoffice finds properties in the UK, France and Germany for its clients. The agency has a database,which needs building up, and many contacts with upmarket estate agencies in the three countries.The London branch has six relationship consultants who are multilingual. It is their job to findsuitable properties, meet clients, arrange viewings and complete the purchase on their behalf.They only search for properties which are worth more than €1 million.What advantages do you think clients gain by using ACSA to find a property?Briefing the new manager of the' 1'\don office� CD2.50 Because of poor health, the present manager,jim Driscoll, is leaving at the end of the month.
He willbe replaced by Diana Bishop. Listen to the conversationbetween them. Jim is briefing Diana about two of theconsultants, Adriana and Ahmed.Make notes about the two consultants.Scanned for Agus SuwantoUNIT 10....MANAGING PEOPlESummary of recent appraisal interviews with relationship consultantsRead the summary notes on the other four consultants that jim Driscoll has provided for Diana Bishop. Study thesales chart below and think about the payment system.
Working individually, identify the problems Diana mayhave to deal with when she becomes manager of the team. Make a note of your main points.Kla usDaria••Good sales performance,•a difficult market.the second biggest proportion ofExcellent reports/paperwork.the total sales revenue.meetings.Popular with her colleagues.Thinks we treat her unfairlybecause she's female. Says wealways allocate the best clients••last three years, but still brings inwell into male consultants.Is not happy with the present•••••Not very i nnovative or creative.Excellent sales performance.increasing sales.Outstanding presentation skills.Not very popular with•Very good at encouraging teamproperty database.• Very critical•the biggest proportion of the••total sales revenue.Does not like change or newtechnology.Has not contributed at allto building up the propertyand outspoken indatabase - one of themeetings.Is not happy with the paymentspirit and cooperation.system - thinks she should getIs happy with the presenta much bigger bonus.payment system.payment system.Sales have fallen in the lastthree years, but still brings inbest negotiator in the team.social skills.Best contributor to building up the•Is very good at closing deals -colleagues - too direct, lacksDoes not have many ideas for••PeterJackieSales have fallen sharply in theespecially in Germany -• Always contributes•••••Consultants' sales as a percentage of total sales revenue (three-year period)company's key objectives.Has missed several monthlymeetings.
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