market_leader_3e_-_intermediate_-_teachers_book (852197), страница 56
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Student A has information about Bolivia. Student B has information about Peru.Communicate this information to each other.Student ABoliviaArea424,164 square milesPopulation10,027,643Population of largest city835,267 (La Paz)GNP£5.7bnG N P per head£609Adult literacy90.3%Doctors per thousand population1.2PeruStudent BBoliviaPeruArea496,225 square milesPopulation27,419,294Population of largest city8,472,935 (Lima)GNP£47.2bnG N P per head£1,711Adult literacy90.5%Doctors per thousand population1.2.. .
. . .. . .... . ...PHOTOCOPIABLE © Pearson Education Limited 2010.. . .. . . ..... . . . ... . . ... . ... . . .. .. .){181Cultures)\:SOCIAL ENGLISHa•:_.Choose the most suitable and tactful thing to say at a cocktail party, a) or b), in response to thequestions 1-10.1 Is this your first visit to thea) No, I was here a long time ago, when I was a student.b) No, and I had a terrible time last time I was here.country?2 What do you do?a) I'm in luxury goods.b) It's none of your business.3 How long have you been here?a) Two days, but it seems like two weeks.b) I got in on Thursday afternoon.4 Have you been to this city before?a) No, and I can't believe the traffic!b) No, and I'm really glad to be here!5 Is your visit for business orpleasure?a) A bit of both, really.b) Pleasure? You must be joking!6 How do you find the climate?a) Very pleasant - not too hot, not too cold!b) How do you people put up with it?7 How long are you staying?a) Three days, and I can't wait to get out of here.b) Three days, I leave on Sunday.8 Where are you staying?a) At the Novotel on the main square.b) Some old place out near the airport.9 What's the food like?a) Much too spicy for my taste.b) There's so much choice.10 So, what do you think of thingsso far?IJI:::0mVI0iia) It's too early to say.b) I'm very impressed.Work in pairs.
Choose one of the expressions i n the box, but don't tell your partner what it is.Say something that makes your partner use that expression in response.Congratulations!I don't mind.I'm afraid . . .After youCheers!Excuse me.Yes, please.That's no problem.Make yourself at home.Sorry.Could you ... ?Bad luck.Help yourself.It's on me.That sounds good.Not at all.Example A: I've just had some great news. They've offered me the job!�B: Congratulations!OJ)>z"IVI'1:JC't)ll.lc.:::saq182© Pearson Education Limited 2010 PHOTOCOPIABLEHuman resourcesaWhich of the three expressions is not possible i n each case?1a) Good morning, my name's Pia Lundgren.b) Hello, Carlos Suarez speaking.c)2Iwish you a good day. I am Boris Bronovski speaking.a) I'm phoning with the subject of the guarantee for a product that I bought from you.b) I'm calling about the guarantee on one of your products.c) The reason I'm calling is to ask about the guarantee on a product of yours.3a) I was wondering if you could give me some more information?b) Could I ask you for the name of the person who deals with this?c) Might I persuade you to give me more details about this?4a) Just to get this clear, you're saying the guarantee only lasts six months, not 12.b) Are you telling that I broke the product by dropping it?c) There's just one other thing, I'd like to check the address of your repair centre.5a) Certain, what do you need to know about our repair service?b) I look forward to receiving the product, and when we do, we'll replace it.c) I don't think you'll be disappointed with the replacement product.6a) OK, I think that's everything.b) Right, I think that's ali i need to know.c) Good, we do like we said.[IWork in pairs.
Student A works i n the human resources department of a company, and Student 8works for an employment agency that the company uses when it needs temporary staff.Student A phones Student 8 to complain about some of the temporary workers that the agencyhas sent.Student A: Human Resources ManagerBe ready to:•talk about the problems that have occurred. (Lateness,untidy clothes, etc. Think of some other problems.)•accept Student B's apologies and ask for a discount of15 per cent on their next invoice. Accept the discountthat they offer.•ask Student B what the employment agency is doing toimprove the quality of the workers that it uses.End suitably.Student B: Employment Agent··· XBe ready to:•apologise for the problems that Student A mentions.•explain why the problems occurred and apologise.(Demand for the services of your employment agencyis very high.
You had to send workers that you hadonly just recruited.)•offer a discount on your next invoice (but not as muchas Student A requests).•tell Student A what you are doing to improve thequality of the workers that you send.End suitably.PHOTOCOPIABLE © Pearson Education Limited 2010183International m arl<ets':�:.'·.···<:�N EGOTIATI N Ga.·.."'Match the two parts of these expressions.1 We'd like to reach a deal with youa) you increased your order.2 We'd like the service contract to start earlier,b) We've got a deal.but we3 We'd be prepared to offer you better creditc) what do you mean?terms if4 When you say there might be productiondelays,d) everything that we intended to.5 That's more than we usually offer - 10 pere) discount is our usual maximum.cent6 Sounds a good idea to me.
As long as wef) understand this would be difficult for you.keep7 We are agreed on quantities, but we need tog) by tomorrow evening.8 I'm sorry, but I'll have to consult our Financeh) to the original delivery schedule.9 That's it, then. I think we've coveredi)come to an agreement on exactspecifications.j)Director about payment in dollars ratherthan euros.10 Great!D· · ····· ····· ·············· ··········Student A: Buyer···The buyer for a clothing retail chain (Student A) is visiting a clothing manufacturer i n south-eastAsia (Student B) to d iscuss an order for men's shirts. Work i n pairs and come to an agreement.···· · ········ ·········· · ···· ···· · ··· ···· ··········· ·····You want:•!·· · ········ ····· ········ · ·· ········ ······· ···Student B: Manufacturer····· ·· · ····· ··· ··· ············ ···· ··· ····· ········· ···· ·· · ··· ···· ···�· ···· · ·You want:to order 10,000 to 20,000 shirts, to yourdesign (no variations).
You expect a discountif you order more than 1 5,000.•an order for more than 1 5,000 shirts. It would not be economicfor you to make fewer.•a basic price of $5 per shirt. You usually offer no discounts,whatever the order size, but you might make an exception here.•a basic price of $3 per shirt.•half of shirts to be white, half blue.•all the shirts to be white.•delivery in one month.••delivery in two months, but can be quicker if the design issimplified.payment in US dollars, 90 days after delivery.You might agree to pay in euros if the rest of ' • payment in euros, 30 days after delivery. You might agree to be1ithe deal is goo ·llars i fd in.. . .
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,... '!' ..CON S I D E RI N ��'·.Q.R :JiiONSIICorrect the one word that is incorrect in each of these expressions.1 The way I see it be that em ployees will always take advantage of the company.2 Let's look at the issue from another corner.3 Let's consider another access.4 There are several ways we could dealt with this.5 I'm with you along to a point, but it might not work.6 You could have right, but it's a risky strategy.7 One consequence could is that they all resign.8 The best way to treat with the problem is to talk to him.9 I'll arrange that the e m ployee representatives to meet us.10 The next thing to do is point up an appointment with them.DExecutives i n a photocopier company are aware that members of t h e sales force are spendingtoo much o n business travel and in some cases cheating on their expenses claims.Use the expressions for considering options to discuss the issue.Examples of problems•Salespeople claim for unnecessarily expensive hotels and meals, in some cases not related toclient visits.•They claim car mileage for their personal vehicles unrelated to business trips and in somecases claim for trips that they did not do.Below are three options to solve the problem.
Add two more options of your own that you canalso discuss.In pairs, discuss each option. One student describes the advantages and the other describes thedisadvantages.OptionsAdvantageDisadvantageIntroduce a system of expensesper day; salespeople will nolonger submit receipts.Exact cost will be known in advance. Processingof receipts no longer required.Cost may be higher than underthe present system .Salespeople will from now onalways use the same budgethotel chain, and negotiate adiscounted price with the chain.Predictable costs, and only one invoice permonth from the chain.There is not necessarily a hotelin the chain near every client.Give each member of thesalesforce a credit card forcompany expenses.The accounts department will not have to look atindividual expense claims from each salesperson- there will be just one statement a month fromthe credit card company to deal with.Salespeople will complain thatthe hotels are too basic.PHOTOCOPIABLE © Pearson Education Limited 2010Spending on unauthoriseditems may increase.185Leaders hipaI]186Match each of the expressions (1-9) to the category (a-i) that it belongs to.1Let me just give you a bit of the background tohow our company was founded.a) Introducing yourself2That's enough on our products.
Let's move onto our services.b) Structuring the presentation3Hello. It's very nice to be here in Valencia ...c) Inviting questions4I'm sure all of you have used our mostsuccessful product.d) Giving background information5That's it for today. Thank you very much.e) Referring to the audience's knowledge6What I'm going to say revolves around fivebasic points.f) Changing the topic7Just to recap those five points very quickly, ...g) Referring to visuals8So far, so good? Everyone with me?h) Concluding9As you can see from this visual, the increasein sales has been exponential.i)EndingUse the expressions above and those on page 109 of the Course Book to make a five-minutepresentation about one of the following topics.•The negative characteristics that make bad leaders•A large purchase that you have made - how you decided which brand and which product inthe range to buy, your experience as a customer, your feelings afterwards, etc.•An activity that you like doing in your free time - the time required, equipment needed, thebenefits, etc.© Pearson Education Limited 2010 PHOTOCOPIABLECom petition,:·· ·- � ·,:N EGOTIATI N G.all.Change these expressions so that they are more d i plomatic or speculative, using theexpression (s) in brackets.1We can't accept that! (sorry)2The specifications for your product are very basic.
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