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If you cannot accept the invitation, you mustoffer a very good excuse.You should arrive on time. remove your shoes, bringa small gift and eat well to show you are enjoyingthe food.You don't have to eat loudly, but if you slurp orbelch, it shows that you are enjoying your food.UNIT 7 • • CULTURESIl�})) C01.48 Listen to a conversation between two peopLe who have recentlyIlWork in pairs. I n what business situations wouLd you use these expressions?Dmet.
What is wrong? How can it be improved?Congratulations!I don't mind.I'm afraid ...After you.Cheers!Excuse me.Yes, please.That's no problem.Make yourself at home.Sorry.Could you ... ?Bad luck.Help yourself.It's on me.That sounds good.Not at all.What wouLd you say i n the following situations?1 You don't hear someone's name when you are introduced to them.2 You have to refuse an invitation to dinner with a supplier.3 You are offered food you hate.4 You want to end a conversation in a diplomatic way.SYou have to greet a visitor.6 You have to introduce two people to each other.7 You offer to pay for a meal.8 You have to propose a toast.9Your colleague has been made redundant.10 You arrive half an hour late for a meeting.III�}» C02.1 Listen and compare your answers to Exercise C.IJ�}» C02.2 What can you say in the first five minutes of meeting someone?Match the questions (1-10) to the answers (a-j).
Listen and check your answers.1Is this your first visit to the region? a) At the Metropolitan Hotel.2Oh really! What do you do?b) Nearly five years now.3How long have you been there?c) No, I come here quite a lot, but usually toHong Kong.4 Have you been to Tokyo before?d) I'm an Account Director for a marketing company.SBusiness or pleasure?e) Business, I'm afraid.6How long have you been here?f) Until tomorrow evening.7How long are you staying?g) No, this is my first trip.8 Where are you staying?9What's the food like?10 So, what do you think ofTokyo?h) Six days.really like it.
There's so much to see and do.i)Ij)It's very good, but eating at the Metropolitancan be quite expensive.DWhat are the 'safe' topics of conversation for this sort of situation?Which topics wouLd you avoid?IIII n your opinion, which of these items of advice for a successfuL conversationare usefuL and which are not?1234Listen carefully.Give only 'yes' or 'no' answers.Interrupt a lot.Be polite.S678Ask questions.Stay silent.Keep eye contact.Be friendly.71A group of managersis attending an informalbriefing a bout the bus iness culture of your country.BackgroundYou work for Better Business Communications, a company which prepares business peoplewho are visiting your country for the first time. A group of top managers will shortly be visitingyour country in order to decide on the location of an overseas subsidiary. During their visit, themanagers will attend meetings with a number of business people, and be entertained at theirhomes or in restaurants.
They also plan to do some social visits and excursions. You will run aninformal business culture briefing for the management group, informing them about aspects ofbusiness culture in your country and answering their questions.Discuss what kind of topics you could include in your briefing about the business cultureof your country.UNIT 7 •• CULTURES�>l) CD2.3 Rosana, a Brazilian client, is planning a European tr i p to Germany, Franceand Russia.
She asks Enrique, who works for Better Business Communications, foradvice about the countries she'll be vi s it i ng. Note down the five topics that Rosanamentions. Are they on your list as well? Do you agree with what Enrique says aboutthe three countries? Give your reasons .•1Work individually or in national groups. Prepare an informal talk about the business cultureof your country or a country you know well.
Use the list of topics and questions below tostructure your talk. During each talk, the other members of the class will play the role of thetop managers.2Give your talk to the top managers. Try to answer any questions they may have.3In one group, discuss the talks. What advice / information surprised you? Which was the mostinteresting talk? Why?TopicsAppearance• How do men and women dress inbusiness?• Is casual dress permitted in businessmeetings?• How do people dress on socialoccasions, e.g. at a n informal dinner?Behaviour• Do people like a lot of personalspace?• Do they usually stand close or faraway from another person whentalking to colleagues?• Do staff use first or family nameswhen addressing each other?Entertainment• Do businesspeople prefer toentertain guests at home or in arestaurant?• What advice can you give about gifts?• What are good/bad topics ofco nversatio n ?Business practice• Do you have to make appointmentswell in advance?• What are the usual business hours'• What is the usual time for a businesslunch? How long does it last?Meetings• How important is punctuality inyour culture? Is it OK to be late for ameeting?• Is a person's status important inmeetings? Does the most seniorperson always lead a meeting?• Is deciSion-making slow or fast inbusiness?WritingWrite a short report summarising themost interesting information you havelearnt about a culture in this unit.C) Writing file page 130Watch the Case studycommentary on the �OVO-ROM.V73,--IVSTARTING U PmI!IBI n your opinion, which factors below are important for getting a job? Choosethe five most important.
Is there anything missing from the list? Which doyou think are not important? Why?appearancehobbies/interestsexperiencepersonalityintelligencemarital statuscontacts/con nectionsqualificationsreFerencesage/genderastrological signhandwritingblood groupsickness recordfamily backgroundeducationThink about jobs you've had and interviews you've attended. I n pairs, askeach other about your best or worst:1a) jobb) bossc) colleague.2a) interview experienceb) interview questionc) interview answer.Discuss the statements.1 At work, appearance is more important than performance.2 You should keep your private life totally separate from your work.3People don't change much during their working lives.4 It is best to work for as few companies as possible.S74Everybody should retire at SO.UNIT 8 •• HUMAN RESOURCESVOCABU LARYEmploying theright peopleBComplete the text with the words and phrases i n the box_curriculum vitae (CV)/resumeprobationary periodinterviewapplication formpsychometric testcovering letterThese days, many applicants submit thei r .
. . . . . . . . ' speculatively to companies theywould like to work for. In other words, they do not apply for an advertised job, but hopethe employer will be interested enough to keep their CV on file and contact them whenthey have a vacancy. When replying to an advertisement, candidates often All in a(n)'. The employer will then invite the best candidates to. . . . . . . . . . . .
2 and write a (n) . . . . . . . . . . . .attend a(n). . . . . . . . . . . .•.Sometimes candidates will take a(n) . . . . . . . . . . . . S before the interviewto assess their mental ability and reasoning skills. These days, it is normal for successfulcandidates to have to work a(n) . . . . . . . . . . . . 6 in a company. This is usually three or sixmonths; after that, they are offered a permanent post.IIIMatch the verbs (1-6) to the nouns (a-f) to make word partnerships_1to traina) a vacancy/post 12 to shortlistb) an interview panel3 to advertisec) the candidates4 to assembled) references5e) new staffto make6 to checkf) a job offerNow decide on a possible order for the events above from the employer'spoint of view_B�)>> C02.4 Listen to a consultant talking about the recruitment process to checkyour answers to Exercise B_mWhen companies are recruiting, what sort of qualities i n employees dothey look for?IIlook at the different types of people_ Which do you think are the mostdesirable for companies to employ?This Iype of person:1is able to come up with ideas6has lots of energy and often gets excited2is respected and listened to by others73is able to see different points of viewis concerned with details and gettingthings right even if it takes time8likes to assess and evaluate9is able to change with new situations4 can see how to put ideas into action5is determined to succeed in their career10 is someone you can trust and depend on.Match the descriptions above (1-10) to the adjectives in the box (a-j),DSee the OVO-ROM{or the i-Glossary:AWa) enthusiasticb) adaptablec) methodicalf) objectiveg) creativeh) analyticald) reliablei) authoritativee) ambitiousj) practical�)>> C02.5 Mark the stress on the adjectives in Exercise E_ Then listen andcheck your answers_1Which three qualities listed in Exercise2Which of the different types of people have you worked o r studied with?3Which of the different types of people do you think are easy or d ifficult to work with?Ebest describe you?75UNIT 8 •• HUMAN RESOURCES_;i!.j,!iIt?ij aWomen at work IWork in pairs.
Read your article q uickly and decide on a heading.Student A: Read Article A below.Student B: Turn to page 137.Article AWhenaNguyenchild,herhousewife5ThuHangmotherinawaswassmallav i llagewhose women residents had nosay in decision making, either athome or in the community. Nowa mother herself, Hang not onlyshares her husband's burden ofearning money for the family and10 bringingupchildren,butalsohas a career and social ambitjons.'Womenaremuch happier thanbefore. They have a good educationand careers of their own,'says thecent of the workforce in the service,, 39·year-old who l ives and worksinsector, 50 per cent in the agriculluralHanoi.
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