01-04-2020-3rd Edition ML Pre-Int(1) (1171843), страница 43
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Finally, there may be problems with people not being sensitive andspeaking very fast, maybe because of nerves, or just because they behavedifl'Crently on the phone.CD2TRACK42... and now I'd like to look at a few solutions to the problems, and offerC02 TRACK 46 (C = CHAIR, A = ANNA, K = KURT, UR = UNIONREPRESENTATIVE, B = BARBARA)C: OK, Anna, would you like to begin?A: Well , the level of absenteeism has gone up over the month. We needto monitor sickness levels more closely.C: Mm.
What do you think, Kurt?K: Motivation is the biggest issue. Stall' feel that no one listens to them.C: I see the union representative is here. Would you like to add anything?UR: ·n,e unions want more days' holiday per year. This will lead to lowersickness levels.some tips for both participants and call leaders.It may seem obvious, but when you are part of a conference call, make sureyou arc in a quiet place and not likely to be interrupted or disturbed. ThisC: How about you, Barbara?B: Mm.
Well, our stall" have more days' holiday than any of ourcompetitors. Tl1ere is no excuse for the present level of absenteeism.follows on from what I said earlier. Actually, the 'mute' button is importantto use when you are not speaking, so that you can reduce backgroundnoise.
Personally, I use a headset for this type of call. Also try and avoideating, drinking or chewing gum while on a conference call, as this can benoisy for others. If you really need to have a drink, remember to use themute button .C02 TRACK 47 (M = MOHAMMED, P = PAUL}M: What would you like to do this evening, Paul?P: I don't know, I haven't planned anything.M: Well, why don't you join me for dinner? I'm meeting a friend of minetonight, Abdullah.
He's got many business interests here. He couldMoving on to participants, a f'Cw quick pieces of advice.help you a lot while you're here. He's got a lot of contacts with carpetPrepare for the call in advance. ll!ink about and plan what you may needto say, and perhaps any questions you may have. Have any documents youmay need close to hand, so that you don't need to look for them during themanufacturers.P:call.
Being on time is also important.moment. It was a long flight and ! feel a little jet-lagged. l need an earlyWhen speaking, ifit's not clear from the technology being used, itcan be helpful to say who you arc each time you speak. For example:'This is Mike. ! didn't catch the name of the marketing firm. Could you sayit again, please?'As in face-to-face meetings, when you speak, stay on topic. Shortcontributions will be more memorable, and a conference call is not real!)•Mmm, it's very kind of you to invite me, Mohammed, but I think I'dprefer to stay in the hotel ifyou don't mind.
I'm really tired at thenight.M: OK, Paul, I quite understand. Perhaps we could meet Abdullah at theweekend?P:I'd be delighted to. I want to make as many business contacts aspossible while I'm here.say. For example, 'This is Mike, and my idea is .. .'C02 TRACK 48 (P = PAUL, A = ABDULLAH, M = MOHAMMED)P: I don't know too much about Syria, Abdullah. What do people likeListen carefully and wait to be invited to comment by the call leader. AvoidA: Well, we like the same things as Western people.
We like to meet ourthe place for long speeches. Another good tip is to signal or label what you·n,c other thing to say is, try not to interrupt people when they arc spcalting.doing here in their spare time?friends in cafes and chat about business, sports - that sort of thing.taking notes on a computer, as typing will be noisy for the other participants.And we like watching football in the evening on television. WomenA pen and paper, although old fashioned, is still e!Tective!U N IT 10 MANAG I N G PEOPLE�=-enjoy talking to their friends and, of course, going shopping. Everyonelikes that! What about you, Paul, what do you usually do after work?---------CD2 TRACK43 (I = INTERVIEWER, LM = LAURIE MULLINS)1:Which management styles have influenced or impressed you?How do you spend your evenings?P:mention three managers, with a broadly similar style.
I believe thesethree managers are pioneers in the cllcctive management of people.club. How about you, Mohammed? What's your favourite pastime?M: I like to go out to restaurants and meet my friends in coffee houses.We otenfgo to a hammam, I love that. It's so relaxing after you've beenFirstly, Lord Sieff, S-1-E-F-F, who for many years was Chairman ofMarks and Spencer, Britain's foremost retail store. Lord Sielf placedemphasis on quality control, profit and stafl· welfare.
An enduringworking all day. Would you like to visit one?P:business organisation, particularly in the retail sector, and good humanCD2 TRACK 44 (lM = LAURIE MULLINS)LM: Tl1c two other managers I have selected both share a similarC02 TRACK 49 (P = PAUL, A = ABDULLAH)A: So, what was your main purpose in coming to Damascus?P: I'm looking for a company to supply carpets for my store. Tl1e carpetsyou make here are excellent quality and they're very popular in theUK. So far, l haven't had much luck.
Can you recommend anyone,philosophy and managerial style. Second, Dame Anita Roddick, from1976, founder of The Body Shop, which specialises in beauty andcosmetic features. Anita Roddick displayed a genuine caring attitudetowards staff, but is perhaps best known in Britain because she had astrong belief in environmental and social issues, feminist principlesAbdullah?A: I could make some enquiries for you if you like.P: Ah, that's very kind ofyou.A: Actually, I do know someone who might help you.
It's a familybusiness in the north of the city, run by Sharif Hamad. He specialisesand practical aid to Tl1ird-World countries.in traditional designs. I believe his prices arc very reasonable. Hold onA very interesting aspect of Anita Roddick's management style wasshe firmly believed that it's not possible to provide environmental andsocial support without making profit. Secondly, she was quite honestin saying that she was in business to make profit, including someprofits for herself, as well as the substantial sums she gave to Tl1irdWorld countries.·n1ird is Sir Richard Branson, founder since 1970 of the Virgin brand ofover 360 companies.
Sir Richard Branson is well known for combining aa minute, I've got his business care!. Here you are.P: Thanks very much. I'll give him a call tomorrow. Can I mention yourname?A: Please do. I've known him for years. Would you like me to give him acall first, to introduce you?P:A:1:What do those three managers have in common?communication; involvement and availability for their stafl"; visibilityso that stafJcan see them, approach them; and they were able to haveimmediate contact with them. All either did or do engender a genuinecommitment from members of their stall: All three had or have agenuine belief in creating a climate of mutual consideration, respectand trust with their stair.Now, let me recommend something else.
Tomorrow evening, youeveryone visits it when they're in Damascus. I'll take you there by car.P:LMr All three managers have or had a genuine belief in efl"ectiveThanks. That would be very helpful. J'd really appreciate it.must visit our famous mosque. It was built a long time ago, andtrue entrepreneurial spirit with a genuine concern for people.C02 TRACK 45 (I = INTERVIEWER, LM = LAURIE MULLINS)Mmm, it sounds very interesting, but I don't think I have enough time.Tl1anks for the offer, though.
Maybe on my next visit we could do that.feature of Lord Sieff's belief was that the efl"ective management of therelations at work arc two aspects of the same thing.I generally watch TV with my wife. We often cat out at a restaurant,we enjoy that. And at the weekend, we play squash or tennis at a localLM: I have been impressed by many difl"crcnt managers, but I would like toYou're very kind. Tl1anks very much. I'd love lo sec it.
Goodb)'C.All the best.C02 TRACK 50 UD = JIM DRISCOLL, DB = DIANA BISHOP)JD: Let me give you a bit of information about the two newest membersof the team.DB: OK, I'll make a few notes.)0: Well, Adriana is the youngest member. She's been with us just over ayear. She's an economics graduate, with a good head for figures. So far,she's doing pretty well. She met her sales target last year, she's comeup with some good ideas for improving our website and she's added163Scanned for Agus SuwantoAUDIO SCRIPTSseveral clients to our database. She seems to know how to get newbusiness for the company, so she's definitely got potential.DB: Good.)D: But she does have weaknesses. She lacks social skills.
She doesn'tC02 TRACK 55A: If! reduced the price b y seven per cent, would you give m e a firmorder?B: Mm, I don't know ... Only seven per cent? I was hoping for a littlemore. Ifwe increased our order, would you give us a bigger discount?get on very well with the other members of the team. And she's notcomfortable when meeting clients for the first time. She never seemsto be at case with them.
One other thing, her presentations to clientsare not yet up to the standard we normally expect.A: OK, how about this . . . If you increase )'Our order to 1,000 units,we'll give you a 10 per cent discount. That's fair, isn't it?B: A thousand units ... mm ... OK, 1,000 units, 10 per cent discount.DB: Mmm, it sounds as ifshe's still got a lot to learn.)D: Yes. Also, she doesn't like our payment system at all. She thinks it'svery unfair.DB: OK. \IV hat about A11mcd?jD: Well, he's been with us just over two years - we hired him to improveAgreed.A:B:A:B:our contacts with Arab clients. He's made a good start, his salesrecord's fine, and at the moment, he's searching for properties forseveral wealthy clients.DB: Excellent.jO: Yes, but there arc some problems with him. He doesn't spend muchtime in the olfice, he's always out socialising with clients, so we don'tsee much of him.
Well, not as much as we'd like. He doesn't come toSome consultants say he's actually un-cooperative.DB: Mm, that's not good for team spirit. How does he feel about thecurrently earning about $60,000.company. My work's greatly undervalued at the moment. So I'm hereto ask for a raise.S: Right. What figure do you have in mind?R: $ 1 20,000. I know it's double my present salary, but I'm worth it. I'vedone really well in the last two years.
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