market_leader_3e_-_intermediate_-_course_book (852196), страница 41
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It's important to beardecision-making process, the seniority and the influence of thethis in mind, as it can be quite a surprise ifyou're not used to it.people you're doing business with - will be fundamentally different.Finally, some advice on successful international meetings. Clarifying isEr, you may not agree, you may not approve of the way that businesskey in any international meeting. Different cultural assumptions meanis done in another culture; but the way that people do business inthat sometimes spoken languagel body language, including gesturesl andthat culture is as a result of many, many years of, of development andwritten symbols can be misunderstood.
Constant checking and feedbackso YOll have to be accepting, er, thai it may be not to your liking and itis crucial. At the end ofa meetingl its vital to summarise the main areasmay be different, but it is not wrong.of agreement and disagreement and ensure that everyones happy withthem to avoid confusion and frustration later.Overall, any international meeting requires planning, organisationand thinking about ifit's to succeed. We must consider how culturaldifferences may affect mutual understanding and we should try topredict any areas open to misunderstanding before they happen.U N IT 7 CULTURESCOl TRACK 44 (I = INTERVIEWER, IT = JEFF TOMS)I Can you give us some examples of culture shock that people haveIT=experienced?There arc many, many examples of culture shock, andl er, many ofthose really come about because people haven't prepared themselveswell enough.
So examples of that might be timing, where in some158COl TRACK 471 Small talk is one way to break the ice when meeting someone for thefirst time.23I was thrown in at the deep end when my company sent me to run theGennan office. I was only given two days' notice to get everything ready.We don't see eye to eye with our US parent company aboutpunctuality. We have very different ideas about what being 'on time'means. It's a question of culture.4I got into hot water with my boss for wearing casual clothes to themeeting with the potential Japanese customers.5I really put my foot in it when I met our Spanish partner. Because Iwas nervousl l said '\Vho arc you?' rather than 'How are you?:6I get on like a house on fire with our Polish agent; we like the samethings and have the same sense of humour.AUDIO SCRIPTS78When I visited China for the first time, I was like a fish out of water.Everything was so different, and I couldn't read any of the signs.My first meeting with our overseas clients was a real eye·opener.
Ihadn't seen that style of negotiation before.RCDl TRACK 48A So where did you go on holiday, then?B Italy.A Did you have a good time?B Yes. It was 0K.A And which part of Italy did you go to?B Sicily.A I've been to Sicily - Taormina. I really enjoyed it. What did you thinkEBABABREofit?Nothing special.Oh, right. So . . . How's it going at work?We're busy.That's really good, isn't it?I don't know about that.CD2TRACK11I'm sorry. I didn't quite catch your name.2 I'm really sorry - I'd love to, but I'm afraid I'm going to the theatre onVlednesday night.3 Not for me, thanks.
I'm not keen on seafood.4 [ 'm sorry, but [ really do have to be going. [t was really nice talking to you.S Welcome to our headquarters. It's a pleasure to meet you. I'm JamesCbyton.6 Katrina, can I introduce you to Greg? Greg's over from the States.Greg, this is Katrina Siedler, my boss.7 Please, let me get this.8 Here's to our future success.9 I'm very sorry to hear about what happened.10 I'm sorry I'm late, the tranlc from the airport was terrible.CD2 TRACK 2A Is this your first visit to the region?BABABABABABABABABABNo, I come here quite a lot, but usually to Hong Kong.Oh really! 'What do you do?I'm an Account Director for a marketing company.How long have you been there?Nearly five years now.Have you been to Tok."}'o before?No, this is my first trip.Business or pleasure?Business, I'm afraid.How long have you been here?Six days.And how long arc you staying?Until tomorrow evening.Where arc you staying?At the Metropolitan Hotel.What's the food like?It's very good, but eating at the Metropolitan can be quite expensive.So, what do you think ofTok."}'o?I reall), like it.
There's so Illuch to see and do.(02 TRACK 3 (R ROSANA, E ENRIQUE)R So, Enrique, what can you tell me about Germany?=ERERE=Well, I don't think there'll be any language problem for yOll, MostGerman businesspeople arc pretty fluent in English, and they'll uscEnglish with YOll, as you don't know any German.
111ey'rc prettyformal in business, so don't be surprised at how they address eachother. They tend to usc family names, not first names, when they talkto each other.I sec. What about when you first meet German managers? How doyou greet them?Well, generally they shake hands.OK. How about topics of conversation, say, if '·m asked out fordinner or whatever? What arc good topics of conversation in France?Oh, that's easy. French people love talking about food - they're veryproud of their cuisine, so yOll can't go wrong if you introduce thattopic into the conversation. The French arc like the Spanish andPortuguese, the)" 11 go all for hours talking about local dishes.RER111at's good to hear.
I love talking about food, too. But I like food abit too much, so I'm always worrying about my weight. What aboutsafe topics ofconversation in Russia? You've spent quite a lot oftimethere, haven't you?Yeah, Russians like food, too, so it's a good topic, But you could tryasking Russians you meet abollt the state of the economy. That'll getthem gOing, Most Russians love talking about the economy and theproblems they're haVing. It's a really good subject. And Russian menlike to talk about ice hockey - it's a very popular sport there. By theway, plenty of Russians speak English well, so you won't have anyproblems understanding them.
But you may have difliculty readingthe name of streets, because they're all in Cyrillic script. It can bevery confusing for visitors.Oh, th:mks. What about Geml:my? What do Gennans like talking about?[f you're with men, just bring up the subject offootbalL They're as keenon football as we are in PortugaL Germans expect to win any matchthey pIa)" and they often do, except when they play the Braz.ilians orthe Italians! Yeah, football's a great topic of conversation with men. I'mnot sure what subjects German women like talking about.OK, thanks very much. What about gifts? Supposing I'm invited outto dinner, what do I bring with me to give my host?Well, in France, most visitors bring flowers for their hostess everyone loves to receive them, And in Russia, too, flowers arc veryacceptable, They'd also be a great gift in Germany.Yeah, flowers arc the answer in most countries, I'd say, But whatelse would be a good gift? Chocolates? Something typical from mycountry, would they like that ?U N IT S MO N EYCD2 TRACK 4Well, what usually happens is that an employer will advertise avacancy or new post - sometimes both inside and outside thecompany.
Then, after they have received all the applications, they willscreen them - go through and shortlist the candidates for interview- chOOSing those who appear to meet the criteria for the job. Next,they will assemble an interview panel, which is perhaps as many asfour or five people in some cases, and then call the candidates tointerview, Some employers choose to check references at this stageto avoid delays later, while others wait until after the interview whenthe)' have chosen one of the candidates.
Provided the panel is happy,the employer will make a job offer, and the successful candidatestarts work. Often he or she will attend induction sessions or begiven a mentor who helps to train new staff.CD2 TRACK 5aenthusiastic b adaptable c methodical d reliableambitious f objecti,'e g creative h analyticali authoritativei practicale(D2 TRACK 6 (I = INTERVIEWER, (0 (ARYS OWEN)IHow do you help people to find the right job?(0 As a specialist recruiter, our role is to assist job seekers in finding the=perfect role for them. Er, we do that predominantly via Ollr networkof oflices globally. Er, candidates will have the opportunity to comein, meet with a Hays consultant, and the Ha)'s consultant will workwith them to gain an understanding of what type of role they'relooking fOf, what type of organisation they would like to work for,and really anything else that they feel is appropriate for them findingthe right role for them.
In addition, we'll also work with them onhow they present themselves - your CV, for example. We will workthrough a Cv, perhaps give tips and hints as to how best to presentthat, so that the candidate has the best possible opportunity ofbe-ingrepresented in the right way to the client.We also lise our Hays.colll website, which is a jobseekers' website.Candidates can apply online for roles that we advertise Ulll, theywill also have the opportunity to get advice from that website, as wellas to how they should structure their application. 111erc's quite oftenmore information about prospective employer[s] on there so thatYOli can really sec, straight from the website, what type of role is bestfor you.-(02 TRACK 7 (I = INTERVIEWER, CO (ARYS OWEN)IIs there any particular preparation you recommend before a job interview?=CO Preparation is absolutely key for an)' job interview.
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