market_leader_3e_-_intermediate_-_course_book (851943), страница 45
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I can guarantee delivery by that date.Extract 55 Normally, we only supply our top-of-the-range wallets in twocolours, black and brown - most customers ask for those colours. Ifyou wanted other colours ' "81 What? You mean the wallets would b e even more expensive?5 Well, we would have to charge a little more, because the quantities weproduced in that colour would be small, but we could do it.Extract 65Great, we agree on prices, discounts, the items you want tobuy, delivery and method of payment. I will send you an e-mailconfirming what we have agreed, and enclosing a draft invoice.Extract 75OK, I think we have covered everything.
If there are any points wehave forgotten, just give me a call.B2 Excellent, that was a very good meeting. I'm sure we'll do a lot of5business in the future.I hope so. Now, about dinner tonight - what time would beconvenient for you?1623:DOING BUS I N ESS I NTE RNATIONALLYJF I suppose you got a bit frustrated.55 Of course! I was impatient to start, maybe I showed it a little.Anyway, it was lunchtime, so we went to a local restaurant. Greatfood, but no talk of business. So I asked them about the crime ratein Brazil, the Amazon rainforest and what sort ofgovernment theyhad at the moment, but I'm afraid the topics didn't generate muchdiscussion.
They just didn't seem to want to talk about those things.JFBut we did have a more lively discussion when we started comparingfood in our two countries.Ah, interesting. Food is always a good topic of conversation whenyou're abroad.55 Yeah. We left the restaurant over two hours later, and then we allwent to a business club. We played snooker until about six o'clock.It was very enjoyable, I must admit. As I was leaving to go back tomy hotel, Pedro put a hand on my shoulder and said he hoped I'denjoyed the day.J F So nothing happened on the first day?55 No! If we're talking about business, it was a wasted day.CD2TRACK 24 O F c JOHN FISHER, 55 = SVEN SELIG)JF Tell me about the second day. Things went better, I hope.55 Not really.
I was meant to give my presentation at ten in the morning.But his secretary phoned and told me the meeting was put off untiltwo in the afternoon.That must have been annoying.JF55 It certainly was. Pedro invited quite a few of his colleagues to attendthe presentation. That was OK, but they kept on interrupting meduring my talk, asking lots of questions - I became very impatient.I suggested they ask their questions when I'd finished. I don't thinkthat went down well because they didn't ask many questions at theend.In the meeting afterwards, Pedro didn't stick to the agenda.
Thegovernment had just announced a new tax policy, and they spentmost of the time discussing this and getting quite emotional.AUDIO SCRI PTSAt times, they r:'lised their voices to e:'lch other. I \V:'IS re:'lily shocked. ItW:'lS bte in the afternoon when Pedro was ready to talk about the firstitem on the :'Igenda. But [ had to leave, as I'd arr:'lllged an appointmentwith someone at the embassy.
I apologised that I had to rush oA:CD2T"ACK 29A There have been a number of cases of resume dishonesty in thepapers recentl}'.BPedro just said to me, 'You know, Sven, meetings in our country canbst :'l Iang time.' Then he put his arm around my shoulder and said,. You must come to dinner tomorrow night at my home. J'vty wife is awonderful cook.'ABShc \\'as getting on with all her salcs staff, she was receiving strongperformance reviews and she was exceeding all her sales t:lrgcts. Shesure I can work with Pedro.
He's a nice guy, but our ways of doingwas gctting a bit of a reputation as a rising star. 11'el1 suddenly, afterbusiness arc so diA'crent. [ felt constantly frustrated during the visit,U N IT 1 0 ETH I CSCD2T"ACK 251bribery and corruption6 tax fraud2price fixing345environmental pollution7 counterfeit goods8 money launderingsex discriminationinsider trading9 animal testing10 industrial espionngeC02 TRACK 26 (DH DAVID Hi llYARD)DH Earth\Vatch is an international research and conservation andfour years in the job, her company fircd her.ABWas it hcr CV?ABDo YOll know wh}' she had done it?ABaround the world.
'nlat involves, er, scientists looking at how animalssending in sales reports saying he's met various customers and weindlout it's not true. And worst of all, he's putting in expense cl:limswe know to be false. He claims he-s had meals with customcrs,and then wc find oUl they haven't met him for ages. These arehappening to :lnim:lls :lnd pbnts in the world as climate change andserious matters, we can't ignore them. But also he's upsetting theother people in the department.
Thcy S:ly he's reall), rude and:lS human pOpublion exp:lnds and :lS the environment is degraded.All our field research projects are designcd in a wa), that members ofunco-operative, :l rC:ll nightm:lre to work with.Bbehaving professionally and he's not being a good team playcr.
Wecan't let it go on.Aand regulations.on the comp:lnies oper:lting and producing goods and services th:ltBI'd S:lY there :lre two wa}'s we could deal with this. vVe could have achat with him :lbout his sales reports. Also wc could mention thatthcy operate in order to help :lnd reduce the environmental impactwc're checking all expcnse claims very carefully in the future.
If weof their operations. I think Illany companies are able to set leadingdo that, he m:ly come to his senses and start beluving profeSSionally.examples, to innovate and to find new solutions to the cnvironmentalOr we could take a strong approach. Tell him if he doesn't change hisproblems we have.
So, erm, most people in the world \\'ork for :lwa>'s, we'll be scnding him a w:lrning letter, and th:lt could lead tocompany, so the opportunity for companies to educate and engagetheir employees :'Ind gct thcir cmplo)'ees inspired :lnd motiv:ltedto do something in thcir own communities or in their workplaceExactly. But what are we going to do about it? It won't be easy; he's:l really diAlcult char:lcter. Incredibly independent . . . he hates rulesDH Companies have a huge role to play. Er, our global economy is b:lsedwe consume.
So, fundamcntally, businesses need to ch:lngc the wayYe:lh, the problem is, he's a reall}' good salesman - in fact, he was ourtop s:llesm:ln !:lst YC:lr - but I agree he needs tighter control. He isn'tthat is contributing to understanding what is happening.What role C:lll corporate sponsors pIa), in helping the environment?An HR initiativc. It required employees to show all college transcripts.And we c:ln'! turn a blind eye to what's going on :lny longer. He'sthe UK, in Indi:l, in Melbourne, :lnd inJapan and China. And theIa fCh' months.And how did they find out?CD2 T"ACK 30A OK, lefs t:llk about Tom. v'll' all kno\\' he's become a re:ll problem.purpose of our work is to provide the scientific data about what'sCD2TRACK 27 (I = INTERVIEWER, DH = DAVID HI LLYARD)Shc said shc h:ld felt desperate because she had been unemployed forthe lack of the degrec that cost her her job.
It was her dishonesty. Since100 projects arc supported from oAlces th:lt we have in the US, injoin our researchers in the field as field assistants and collect real dataand she h:ld :lIsa made tip a fictitiolls previous employer.then, ['ve advised cveryone to be honest on their CV,and plants arc coping in their n:ltur:ll environment. So all thesethe publiC, comp:llly employees, teachers, youth, young scientists canYeah. She had lied on it. She had claimed she had a Vlaster's!'degree And they found out she didn't have a Master's degree after :lll.
I t w:lsn'!'=education organisation, and we have over 100 field research projectsOh? What happened?\'Vell, she got a re:llly good job - Head ofS:lles at a prestigiouscompany. She was over the moon. Everything was going really well.JF So that was il. Did you enjoy the meal?SS It was a lovely meal, and they made me very welcome, but I'm not:'Ind after going all that \Va}', I don't feel I accomplished :'Inything.'TI� at's right. And unfortunatel}', it happened to a really good fricnd ofmille.him being dismissed. What do yOlL think?AMmm, both those options have advant:lges.
But if we just have awith rcspect to the environment is :l big opportunit)' th:lt . . . thatfriendl), ch:lt with him, he m:ly not t:lkc it seriolLsly.l'o be honest, Icompanies to try :lnd promote environmental change and promotea finn approach, there's a risk he may get upset and look for anotherdoubt whether he' II ch:lnge much with th:lt :lppro:lch.
But if we takeEarthWatch ccrtainly believes in, and EarthWatch works with manygood practicc so that those leading companics can then influenceothcr comp:lnies to follow, and also influence government.Banother angle. I'm wondering ifhe has personal problems and they'reCD2TRACK 28 (oH DAVID HILLYARD)DH So, for example, we work with i-ISBC, the global bank, on :l climateaffecting his work. Wh), don't wc have a friendly talk with him and find=partnership which is in collaboration with other key conservationout ifthat"s the real problem? He might respond well to that approach.Aorg:lnisations such as W\o\fF :lnd thc Smithsonian Institute, andthrough th:lt, we're proViding a lcarning opportunity online for ever)'unless we have to.BOK, let's see if we can sort this out.
['11 arrange for Tom to meet us.How about next \'Vednesda), ? Is that a good time?AOK with mc - ['m free th:lt morning.employces ovcr the next fivc ycars will join our field researchers inIndia, in Brazil, in the US, in the UK and in China to carry out datacollection to understand how forests are, are coping with climatechange and what is happening and what, what, how animals andplants :lre being aAcctcd.(D2 TRACK 31 ([ = IN G RID E ERNESTO)IErnesto, I've just had an interesting conversation with our Head of,what the issues are and then taking that back into their workplace=Rese:lrch. Shc's bcen telling me :lbOlLl:l ncw drug they've done someSo that's :l very important programme, :lnd it's :l vcr)' important wayofgetting comp:lny cmployees involved in our work, understanding;"Imlll, ma)'be you-re righL lt might bc the best way to deal withthe problem.
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