market_leader_3e_-_intermediate_-_course_book (851943), страница 4
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First of all, therewas a delay on the way to the airport, as there was an accident on the f��� ��y I. When Igot there, I found the lower level of the airport . . . . . . . . . . . . 'was flooded. Next, my . . . . . . . . . . 1.....was too big and heavy, so I had to check it in. When we arrived, the. . . . . . . . . ' was closed, and there were no cabs at all.
After a long time trying to figure outthe .. . . ' and waiting in . . . . . . . . . . . . 6 for 40 minutes, we finally got a bus .. .and found the hotel. Then there was a problem with our room. .8 and, would youbelieve it, the . . . . . . . . . . . ' wasn't working, and our rooms were on the fifth floor..See the OVO-ROMfor the i-Glossary.AWII. . .......�I» CD1.8 Listen to the recording and check your answers to Exercise B_15UNIT 2••TRAVEL_Mniiili��)>> (01.9 Listen to Sholto Smith, Area Sales Director for Hyatt H otels, talkingabout how the company meets the needs of business travellers. Listen tothe first part and tick which of the following he mentions.Hyatt HotelsLocation of hotelsIIIGood links withunderground networksClose to the airportTotally non·smokingGood restaurantClose to client's officeTechnologyInternetBusiness centreSwimming poolTranslation servicesFree transport to hotel�)>> (01.10 Listen to the second part and complete the notes on the wayshotels are adding value to their guests' stay.Sholto Smith....
I on a daily basis••Membership to the ........................ '•Newspapers•Transportation to and from the ...•A shuttle service to:a)the ..b) the . . ....... . . > in which the client worksWatch theinterview onthe OVO-ROM.READINGWhat businesstravellers wantB�)>> (D1.11 Listen to the third part and summarise the future developments inmIn groups, discuss what is important for you when staying in a hotel, foreither work or pleasure.BWhat factors do you consider when choosing an airline?IIIWork in pairs. Complete the table below for your article.
(You may not beable to answer every point.)the business travel market that Sholto mentions.Student A: Read the article on page 17.Student B: Read the article on page 134.Edmond MoutranjobChairma o of Memac09ilvy & Mathernationalitytravel destinationsamount of air travelchoice of classchoice of airlinelikesdislikestravel to airporthotel requirements16John CoxUNIT 2••TRAVELCounting the ways to bridge the gulfby Jill JamesAs morc carriers open up more routes,travelling to and arollnd the MiddleEast has never been easier.Edmond Moutran, the 63-year-old5Chairmanand Chief Executiveof Memac Ogilvy & Mather, theadvertisingmultinationalandcommunications company, shouldknow.
TheLebaneseexecut.ive10 reckons he spends 60% of hisworking week in the air. 'I spend200 days in Beirut, 40 days in Dubai,40 days in Bahrain and 25 in theUK. I also spend one week in each15 of Cairo, Jordan, Jeddah, Riyadh,Kuwait, Tunis and Algeria. I go toSouth Africa once a year, Barcelonaonce or twice a year for conferencesand I go to Paris four times a year.'He says his choice of airline isdictated by convenience, but hispreference is for Middle East Airlinesand its 'new aircraft and equipment,and well-trained, fresh and energeticstaff'. His second choice is GulfAir, with Emirates third, followedby British Airways and Air France .He always travels with his wife.Liliane, who worked with him30 until very recently, and prefers totravel first class. He also uses businessclass . He says he will travel economy'in an emergency' .He uses airline lounges.
'1 wantgood chairs, plenty of newspapers andtelevision. Airlines that spend millionson decor and have uncomfortablechairs really need to look atthemselves.'40'MEA gets me a car to the airportand they open a special counter forme as an individual,' he says. 'Stafftake your boarding pass. check you inand walk you through to the lounge.45 The airline saves me abollt an hour o fstanding i n line. I t shows real respecl.You don't really get this extraspecial treatment on other airlines.With MEA, it's the whole process50 - that's why I ' m so loyal to them.'So what annoys him most aboutHying? 'The attitude of crew and35staff sometimes,' he says.
' I f they'retiredoftheirjobs,theyshould55 give il up. I also dislike the casualattitude of ground staff. Employeesshouldbecustomerstrainedwhotohavecopewithproblems.'Mr Moutran says that problems withground staff are one of the reasons he60hales (ravelling to the US. 'No one4ever has time 10 answer a queslionthere,' he says . He also doesn't likethe lack of openness shown by airlines65when there are problems and delays.BIn pairs, share information about the two articles. Compare the attitudes ofthe two travellers.
Whose point of view is closest to yours?mMatch the sentence halves to complete the definitions of the words in bold.1Peak travel happensa) a change to a better seat or level of service.2When you check in,b) a room in a hotel/airport where people can sit andrelax.3Frequent-flyer points arec) a card you must show in order to get on a plane.4An upgrade isd) all the people who work at an airport, but not thepilots or cabin crew.S A lounge ise) awarded by airlines to reward customer loyalty.6 A boarding pass isf) at times when the largest number of people aretravelling.7 Ground staff areDg) you go to desk at a hotel/airport to say you have arrived.Complete the text with the phrases from Exercise D.I don't always pay a lot of money and I try to avoid .
. . . . . . . . . . . '. However, I do travel alot, earn . . . . . . . . . . . . ' and usually gel an .to the airporl. I am met by helpfu i . . . .. . . . . . . . . . . . ' . Then they take me to the ... . . . . . . . . )to first class. The airline gets me a car'. . They take my .
. . . . . . . . . . > and help me. ... . . . . . . 7 , whereI read the newspapers.17UNIT 2••TRAVELLANGUAGE REVIEWWe can use different language forms to talk about the future.Talking aboutthe future••••We use going to to talk about what we intend to do and have already decided to do.My col/eague and I are going to attend our Chairman's wedding in Seattle next month.Some airlines are going to increase fuel surcharges this week.We use will or '/I to talk about something we have decided to do at the time ofspeaking.The deal's off.
I'll call the travel agent to cancel the flights.We use the present continuous to talk about a fixed arrangement.I'm travelling from Australia to Europe in September.We use the present simple to talk about a timetable or programme.The flight/eaves Ho Chi Minh City at 11 :30 on Tuesday. It arrives in Danang at 12:40.c:) Grammar reference page 146EIComplete each dialogue with the correct form of going to or will.1AHave you decided where to hold the sales conference?B Yes, we . . . .
. . . . . . book the Emory Centre in Atlanta.2A I can't find my passport.B3 AOK, you look in your bag, and I. check the back seat of the car.What are you planning to do in Tokyo?B We . . . . . . . . . . meet our agent to discuss next year's advertising budget.4 A I'm afraid the flight's been cancelled.B I need to get there tonight. I . . . . . . . . .
. . take the train. I think it leaves at nine.S A The Hertz counter is a good place to meet.BIlOK, I . . . . . . . . . . . wait for you there.Choose the correct tense (present continuous or present simple) to completethe sentences.1We stay / are staying at the Ritz for next week's conference.2According to the timetable, the coach deports / is deporting from Victoria at 8:00,reaches Lille at 12:30 and arrives in Paris at 13:30.3Excuse me, what time is the conference beginning / does the conference begin?4What do you do / are you doing on Tuesday afternoon?S What time is this train getting / does this train get to Osaka?6 Next time, I travel / am travelling to Madrid by train.IIIn pairs, take turns to complete the sentences below. Use going to, will, thepresent continuous or the present simple.1The flight's delayed, so .
. . . . . . . . . . .2OK, I've decided. I .3Let's check the timetable. The flight . . . . . . . . . . . .4It's OK, I don't need a lift. I . . . . . . . . . . . . .S Friday afternoon? I'll just check my diary. I . . . . . . . . . . .6 There are two flights to Hong Kong on Friday. .7 It's all arranged, we8 Next week, . .
.18.UNIT 2SKILLSTelephoning:makingarrangements••TRAVELIII�)>> CD1.12, 1.13 Jennifer North, Sales Director at Madison i n New York, makes[]�)>> CD1.12 listen to the first call again and complete this extract.two telephone calls to Cristina Verdi, a fashion buyer in london. listen andnote a) the purpose of each call and b) the result.Jennifer.. ........I'm calling because I'll be in london next week and ..........
............ ............' t o see you. I want to tell you aboutour new collection.CristinaGreat. What . . . . . .week, I think... . . . . . .. . . . . . • . . . . .. . . . . . .. . . ..' ? I'm fairly free next. . . . . . . '? In the afternoon? Could . .Jennifer. . . . . . .
. . . . . " then?Cristinalet m e look now. Let . . . . . . . . . . . . . . . . . .. . . . . . ' . Yes, that'd beno problem at all. . . . . . . . . . . . . . . . . . . . . 6 two o'clock? Is that OK?.II.�)>> CD1.13 listen to the second call again and complete this extract.Receptionist Thank you. I'm putting you through ... Hello, I'm afraid she's engaged atthe moment. .
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