new insights into business teachers book (835558), страница 11
Текст из файла (страница 11)
Youcould note down errors for later correction. Forexample:Student В - How important is it to be on time for businessmeetings in your country?Student A -Iw ould advise you to be always on time formeetings as it is considered very unprofessional to arrivelate.You could round this off by asking each pair to pointout something new they found out, followed by somecorrection.Vocabulary checkReview 1 Key1Grammar check234567891011have beenleftalreadycompletedgraduatedBritainjoinedmovedincludemeans121314151617181920currentlyinvolvesused to doingis expandingare developingused to thinkalwaysintendhas agreed22 Credit cards can be used at the checkout.3 The company was founded in Germany and is stillfaithful to its German origins.4 Have you received the letter I sent about the mistakeyour company made?5 I'm not very tall, so it's difficult to reach items at thetop in the supermarket.6 What did you like most about the last Job you did?7 The position of Marketing Director is above that ofsales assistant.8 The Finnish company Nokia is one of the leaders inthe mobile phone sector.9 A well-written covering letter can make the differencebetween a successful and unsuccessful application.10 The Irish President announced her intention toencourage foreign investment.32 There has been a drop / decline in car production.3 The price of this product has been reduced.4 There has been a rise in the number of employees.5 Orders fell this year.6 The company has increased investment in newequipment.7 The number of franchisees has gone up / risen.8 There has been a reduction in the budget.9 Franchise fees have risen / gone up.10 There has been a decline / drop in sales per outlet.24Company Structureorganisation chartheadquartersITsubsidiaryRecruitmentapplicantinterviewCVhead-hunterRetailingdepartment storediscountmass marketrangeFranchisingoperation manualfront end feeroyaltymanagement services feeManagementcorporate cultureauthoritysubordinatedecision-making223456department storesCVshead-hunterinterviewdecision-making78910subordinatesrangeheadquarterscorporate cultuream responsible forreport tocollaborate withbeen involved inwork on78910succeeded inresult inbelieve inbenefit from323456uni t 6BankingKey vocabularyThis section gives an overview of the banking system inthe United Kingdom and explains some of the majordifferences between the various institutions that operatein this sector.
This outline can be used as an introductionand then, if necessary, the specific roles of theseinstitutions can be described in greater detail. Check thatstudents understand the technical vocabulary such asdeposit, mergers, acquisitions, monetary policy and loan.You may wish to ask students to close their books and fillthe gaps in the photocopiable vocabulary exercise onpage 68 after listening to the cassette version.Lead-in1 This short pair work activity gives students thechance to discuss the different services that banks intheir country make available and also to see which ofthese they actually use. While students are working onthis, go round the class offering assistance to thosestudents who may have difficulty finding the correctEnglish terms for some of the services they use.
It maybe useful to explain such terms as overdraft, savingsaccount, mortgages, online banking, and the verbs borrowand withdraw, which students will need to use later inthis unit.2 This interview allows students to compare their ownlists with the range of services that are offered by alocal bank branch such as HSBC. The comparisonbetween this bank's principal operations and those ofbanks in students' countries should reveal somesignificant differences concerning such things asopening hours, the availability of insurance andinvestments and the use of automated or electronicbanking systems. Students may have difficulty with thefollowing: investment products, back office processing,barristers, solicitors.TAPESCRIPT: h SZWell, my namjrs Eleanor Stevens, I'm the manager hereat the HSBC Bank in Chancery Lane in London.
I'vebeen in the bank for fifteen years and I've only been inthis branch about three months.At this branch we have approximately 6,000 customers,and our basic opening hours are Monday to Friday,9.30 to 4.30. This branch actually isn't open onSaturdays but many of our branches are, where there'sa need for it in the local community. But on Saturdaysmostly the branches are open between 9.30 and 3.30,and if cash transactions are undertaken on that day,they're not processed until the following business day,obviously, usually the Monday.The main services we offer to customers here are theusual: loans, mortgages, savings, investment products.And we also do quite a lot of foreign business for ourcustomers where we send money abroad or we receiveit from abroad.We have thirty members of staff, which is quite largefor branches these days because a lot of our back officeprocessing is done in central sites away from thebranch, \yblch obviously costs money in terms of rent.Erm, the role of our bank in the community is that weget involved, and in this particular community it's thelegal community, very many(barristers ^nd^solicitors,^and most of them are our clients here.So it's a very nice place to be, and it's a very nice set ofcustomers, and we enjoy it.KEY:Location:Number of customers:Opening hours:Services offered:Chancery Lane, Londonapproximately 6,0009.30-4.30 Monday-Fridayloans, mortgages, savings,investment products and foreignbusinessNumber of employees: 30Role in the community: to get involved, particularly in thelegal community3 KEY:1 j2 h3 d4 e4 KEY:i a bank statement2 traveller's cheques3 a bill5 g6 a7 c8 f9 bi104 chequebook5 cash machine orcashpointReading1 As the text actually deals with banking services thatare offered to business customers, this pre-readingexercise is designed to develop students' awareness ofthe different sorts of services that companies requirefrom their banks.
Students should be able to prepare alist which might include:business loanshigh interest depositaccountpayment servicesreferencesinsurance: life assurance,overdraftscommercial insuranceinvestment assistancepension planningtelephone bankinginternational servicesleasingonline or electronic bankingmortgagescurrent account25■ Unit 6 Banking2 This text is from a Bank of Scotland brochurepresenting HOBS (Home and Office Banking Service)for business customers. The brochure is designed toattract the attention of potential customers and toinform them of the advantages that HOBS can offerthem. The first part of the text is written in a lively,fast-paced narrative style to illustrate the stress ofrunning a company and to show how HOBS can makeit easier for company managers to get the latestinformation in order to manage their companies'finances as well as possible. The second part of the textsimply lists the different features and benefits of thesystem.
Students may also have difficulties with thefollowing:Idiomatic expression: at your fingertips (line 10)The principal difficulties in the text are lexical ratherthan grammatical and concern words that will bereferred to in the different vocabulary sections. A notehas been added at the end of the text to explain what ismeant by BACS and CHAPS which are standardbanking services that are available in the UK.Students should scan the text first to check how manyof the things on their lists are actually mentionedbefore moving on to sections 3 and 4.3 KEY:2 e Convenience3 b Cost-effectiveness4 a Security5 c Flexibility6 f Priority Payments4 KEY:IF2 F3T4T5 FVocabulary1 KEY:Across1 direct debits6 net9 wages10 routineDown1 distribution2 banking3 transactions5 reporting7 urgent8 dataKEY:depositchequedebitcashpayment2612 cost18 fit20 foreign currency111314151619controltransferfundspriceopenpay78910debit cardcredittransactionsbalance3 Computer-related words andboot up fline 81laptop (line 81downloaded (line 91central computers (lines 9-101search criteria (line 281off-line processing (line 391PC (line 42)KEY:2 laptop3 download4 search criteriaexpressions in the text:access (line 431software (line 481re-kev (line 541database (line 551computerisedpayments (footnotel5 processing6 software7 re-keyVocabulary development:abbreviations1 Abbreviations are used in all areas of business andthis exercise simply presents some of the most commonones that are used in correspondence and inbusiness documents.timep.a.
(per annum)GMT (GreenwichMean Time)a.m. (antemeridiem)*moneyVAT (ValueAdded Tax)IOU (I Owe You)SFr (Swiss Franc)PAYE (Pay as YouEarn)companiesLtd (Limited)Corp (Corporation)pic (public limitedcompany)peopleMD (ManagingDirector)CEO (ChiefExecutiveOfficer)otheri.e. (id est)*e.g. (exempli gratia)*AGM (Annual GeneralMeeting)N/A (Not Applicable orNot Available)AOB (Any Other Business)asap (As Soon As Possible)* The full forms of these abbreviations are very rarelyused.2 KEY: (suggested answers only)timep.m. (post meridiem)moneyUSD (US dollars)peopleCFO (Chief Finance Officer)companies Inc. (Incorporated)otherRSVP, VIPUnit 6 Banking ULanguage FocusAllow, enable, letThis is a simple grammar point but one which oftenleads to confusion due to the fact that the verb let isused without to.6 If I order a chequebook, will I get it before the end ofthe week?6 If I ordered a chequebook, would I get it before theend of the week?KEY: (suggested answers only)1 A fax machine allows you to transmit and receivecopies of documents rapidly.2 A laptop computer lets you work while you aretravelling.3 A mobile phone allows you to make and receive callswherever you are.4 A modem enables computers to exchange data.5 A credit card lets you buy goods on credit.6 E-mail enables you to send and receive messages andfiles via your computer.2 The problems that are presented here are unrealsituations which we can talk about using the secondconditional form only.
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