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[U} the people who work for an organisationMore and more staff are taking medicine because theyfeel highly stressed at work.strategy n. [C) a set of plans to achieve somethingOur strategy is to make sure as many of our products aspossible are new.stressful adj. making you worried and unable to relaxWhich of the situations is the most stressful for you?summarise v.
to give only the main information aboutsomething without all the detailsOK, let's summarise.superior n. [C) someone who has a higher position thanyou at workUse charm with your superiors.supply v. to provide people with something that they needCisco Systems is an American company which suppliesInternet equipment.suppose v. to think that something is probably trueI suppose we could do that.survey n. [C) a set of questions that you ask a lot of peoplein order to find out about their opinionsThe survey was carried out for Pareto Law, a recruitmentand training company.target v. to try to sell a product o r give information aboutsomething to a particular group of peopleMany consumer-goods multinationals have recentlydecided to target smaller cities and less wealthyconsumers.target n.
[C) an amount or level that you are trying toachieveDid they meet their sales targets?test v. to use something to find out whether it worksAll Cosio products are tested before shipping.tip n. [C) an additional amount of money that you giveto someone who has done a job for you as a way ofthanking themLeave a tip.173Scanned for Agus SuwantoGLOSSARYtop adj. best or most successfulThe top five companies receive a badge from theFoundation.trend n. [C) the way that a situation is changing ordevelopingWhat are the trends in your country?turn n.
[C) the time when you can or should do something,used when different people do something at differenttimesAt a formal meeting, each person should speak in turn.turn down phr.v. to say 'no' when someone offers yousomethingAs we had another engagement, we had to turn downtheir invitation.turnover n. [C) the amount of business done during aparticular periodThe amount ofmoney a company receives from sales in aparticular period is called its turnover.unemployment n. [U}when people do not have jobs, or thenumber of people who d o not have jobsThe unemployment rate is 8.25%.value for money used to say that something is worth whatyou pay for it or not what you pay for itIt's great value for money.venue n.
[C) a place where a public event takes placeThe marketing team sent out a questionnaire to find outwhat type of venue the participants preferred.voice mail n. [U} a system that records telephone calls sothat you can listen to them laterI'm sorry, there's no answer. I can transfer you tohis;her voice mail.waste of time not worth the time that you use becausethere is little or no resultMaking lists of things to do is a waste of time.wholesaler n. [C) a person or company that buys things inlarge quantities and sells them to shopsSuppliers often sell large quantities ofgoodsto wholesalers.Wifi n. [U} a way of connecting computers and otherelectronic equipment to a computer network usingradio signals instead of wiresI go to places that have Wi-Fi.workaholic n.
[C) someone who spends all their timeworkingWhy do people become workaholics?working adj. relating to workIt was an ordinary working day.workload n. [C) the amount of work that a person has to doMy workload keeps increasing.worth be interesting or useful to doI think it's a good idea. It's well worth trying.174Scanned for Agus SuwantoPearson Education Limited4 from 'Perfect for a Boris bike ... "invisible" cycling collar with aEdinburgh Gatebuilt-in airbag', This is London, 2 1 /10/2010 (Prigg, M.), copyrightHarlow© Solo Syndication, 2010; extract in Unit 4 from 'Gold bullionEssex CM20 2)E- coming soon to a vending machine near you', the Guardian,22/10/2010 (Connolly, K.).
copyright © Guardian News & MediaEnglandand Associated Companies throughout the world.Ltd 2010; extract in Unit 5 adapted from 'Over half of businesswww. market-leader.netowners feeling increasingly stressed'. GrantThornton Press© Pearson Education Limited 2012© Grant Thornton; extract in Unit 6 from 'Corporate hospitalityThe right of David Cotton, David Falvey and Simon Kent to bewith permission of Haymarket; extract in Unit 1 1 adapted fromidentified as authors of this Work has been asserted by them in'Managing conflict at work: A guide for line managers', pp.4,Release 17/03/2010, www.grantthorntonibos.com, copyrightclub interviews', Event Magazine, 16/10/2009, reproducedaccordance with the Copyright, Designs and Patents Act 1988.6, Chartered Institute of Personnel and Development, withpermission of the publisher, the Chartered Institute of PersonnelAll rights reserved; no part of this publication may be reproduced,stored in a retrieval system, or transmitted in any form or byany means, electronic, mechanical, photocopying, recording, orotherwise without the prior written permission of the Publishersor a licence permitting restricted copying in the United Kingdomissues by the Copyright Licensing Agency Ltd, 90 Totten ham CourtRoad, London.and Development, London, www.cipd.co.uk.Financial TimesExtract in Unit 8 from 'Adidas targets the Chinese interior',Financial Times, 1 6/ 1 1 /2010 (Waldmeir, P.), Copyright © TheFinancial Times Ltd.In some instances we have been unable to trace the owners ofFirst published 2002copyright material, and we would appreciate any information thatThird edition 2012would enable us to do so.ISBN: 978·1·4082-3707-6PhotosSet in MetaPlus 9.5/12ptThe publisher would like to thank the following for their kindPrinted in Slovakia by Neografiapermission to reproduce their photographs:(Key: b·bottom; c-centre; l·left; r-right; t-top)AcknowledgementsThe authors would like to thank the following for their invaluablehelp during the project: Melanie Bryant, Peter Falvey, Sarah Falvey,Gisele Cotton, Mark Cotton, Jason Hewitt and Richard Falvey.Thanks also to Lewis Lansford for writing the Review units andJonathan Marks for the Glossary.Alamy Images:Bill Bachman 1 3 1 , Ellen Isaacs 36t, Glow Images5 1 tr, lzmostock 112bl, Jeff Morgan 85, Kevin Foy 1 7cr, MotoringPicture Library 1 1 2tr, 1 1 2cr, Paul Hakimata 102cr, PhotoAlto 103tr,I GMBH 103tc;Corbis: 28t, Aflo 104t, Andre Kosters Pool I EPA 96t, Billy H ustaceStan Rohrer 112tl, Tom Wood 1 1 2tc, Westend6182t, Bob Krist 29c, David Reed 1 1 2br, Imagine China 77br, JustinThe authors and publishers are very grateful to the followingpeople who agreed to be interviewed for some of the recordedmaterial in this book: Susan Barratt, Dr Chris Bruton, EileenCarroll, Jessica Colling, Abdirashid Duale, Melissa Faux, SueLeeson, Laurie Mullins, Dr Kate Pitts, lan Sanders, Richard Turner,James Wallman.Guariglia 58br, Michael FalzoneI JAI 110bl, Rainier Ehrhardt IZuma Press 72, Roulier I Turiot I Photo Cuisine 2 1 , Sergio Pitamit59bl, Tibor Bognar 22t;Fotolia.com:R.
Caucino 78cl, Sherri CampGetty Images: Adam Brown39cl, AFP 1 7tr, 74t, Andreas Rentz I Bongarts66t, Viorel Sima 102, Yuri Arcurs 1 1 ;I UppercutImages55tr, Andrew Redington 55tl, Barcroft Media 43t, Bloomberg 39bl,69tr, BLOOMimage 27, Charles Thatcher , Daniel & Les JacobsThe publishers and authors are very grateful to the followingadvisers and teachers who commented on earlier versions of thismaterial and contributed to the initial research:Aukjen Bosma, Anna Culleton, Carla D'Elia, lan Duncan, HazelFlack, Tim Kotowich, Malgor:cata Nowak, Nancy PietragallaI Cultura 56, Dave & Les jacobsI Blend Images 99, db2StockI Photodisc 101, Dream Pictures I The ImageBank 13tr, Dream light I The Image Bank 60b, George Doyle I103, Doug MenuezStockbyte 1 2 1 , Image Source 107, Javier Pierini 80-8 1 , Joe LaskyI Gallo Images 55tc, Junior Gonzalez I fstop 5 1 b r, Justin Pumfryon page 8 from Linked in, reproduced with permission.
Linked I nI Stone 58-59, Kurita Kaku I Gamma Rapho 1 1 5 , Nicole WaringI The Agency Collection 25tr, PBNJ Productions I Blend Images51tl, PBNJ Productions I Photodisc 60br, Purestock 1 1 7, RezaEstakhirian I Stone , Robert Churchill / Vetta 110-111, StudioBox I Photographers Choice 1 3br, Terry Vine I Blend Images 47,Thomas Barwick I Stone 60-6 1 , Tom Schierlitz I The Image Bank20bl, Visions of America I Joe Sohm I Digital Vision 58bl, Zia SoleilI lconica 102b; iStockphoto: Neustockimages 1 18-1 19, SherryPerry 13tl; john Carter Tramper: 42; Pearson Education Ltd: Roband the Linked In logo are registered trademarks of Linked I nMaidment 9, 16, 24, 37, 46, 54, 68, 68bl, 76, 84, 98, 106, 1 1 4 ;DorfmanWe are grateful to the following for permission to reproducecopyright material:LogosLogo on page 8 from Twitter logo, copyright © 2011 Twitter; logoon page 8 from Face book logo, copyright © Face book, 2011; logoCorporation, I n c .
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