01-04-2020-3rd Edition ML Pre-Int(1) (1171843), страница 3
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Complete the expressions on the rightso they have the same meaning as the ones on the left.1 What is the purpose of each call?21 Can I talk to ... ?I'd . . !ik!': . . to . . n��!=!k. . to ...2Just a moment . . .Thank you . . . . . . . . . . . . . . . . . . . . . . . .
. .3I'll connect you.I'll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Am I speaking to Carina Molenaar?57Hello . . . . . . . . . . . . . . . . . . . . . . . . . Carina Molenaar?Yes, it's me.6 The reason I'm calling is ...mDo the callers know each other?Yes, I'm . . . . . . . . . . . .
. . . . . . . . . . . . your advert ...Can I have your name and address?your name and address, please?�>» CD1.9 Listen to the second call again and complete this extract.A: HelloB:...<;�.v.l.�. . ). },P�!=!k.1 to Giovanna, please?............ ............2she's not here at the moment. Can 1 . .... . . . .. . ? a .
. . . . . . . . . . .''?s67A: Yes, please . . . . . . . . . . . . . . . . . . . . . . . . . Johan from I n tee. . . . . . . . . . . . . you . . . . . . . . . . .. her I won't10be able to . .. . .. . . .. . .8 the training course on Saturday? She can . . . . .. . . .
.. .9 me .. . .. . .. ...11if there's a problem. I'm . . . . . . . . . . 0191 498 0051...D�>l) CD1.1o Listen to the third call again. Choose the phrases the speakers use.Matt:Hello, Matt speaking.Karl:Hi, Matt. Karl here.Matt:Oh, hello, Karl. How are things /you 1 ?Karl:2Fine, thanks. Listen, just a quick word Iquestion •Matt:Yeah, go ahead.Karl:Matt:3Do you think you could give me /let me have the other number for WorkplaceSolutions? I can't get through to them. Their phone's always busy /engaged 4•I've got it here /right in front of me 5• It's 020 9756 4237.Karl:Sorry, I didn't hear/catch6 the last part. Did you say 4227?Matt:No, it's 4237.Karl:OK.
Thanks. Bye.Matt:D.7No problem /Don't mention it • Bye.Study the Useful language box below. Then role-play the phone calls.Student A: Turn to page 132.Student B: Turn to page 136.U S E F U L LANGUAGEMAKING CALLSCould I speak to Carmela Cantani, please?RECEIVING CALLSWho's calling, please?Yes, this is Erika Mueller from KMV.Could you tell me what it's about?Is this the sales/finance/marketing department?I'll put you through.I'm calling about ...Can you hold?Could you transfer me to the I T department, please?He seems to be with someone right now.
Can I get him to call you?Could you tell him/her that I called?I'm afraid there's no answer. Can I take a message?Could you ask him/her to call me back?I'm sorry, there's no answer. I can transfer you to his/her voice mail.Can I leave a message, please?11Scanned for Agus Suwanto••increasing sales and developing marketingstrategiescoordinating the work of the sales teams o thatthey arc more motivated and effective•carrying out market research to improve customernumbers.The successful candidate will be:••a strong personality with leadership qualitiesenergetic. dynamic. and enthusiastic.He/She will have:•a good academic background and relevant workexperience•organi7A'ltional nnd interpersonal skills•numeracy skills nnd analytical ability•good linguistic ability.The position will involve frequem travel in thethree countries.Scanned for Agus SuwantoUNIT 1....CAREERSProfiles of the candidatesRead the essential information about each candidate.
Then listen to the interview extracts.�>)) CD1.11, 1.12 Juana Ramos�>» CD1.13, 1.14 Chantal LefevreJuana RamosChantalMarried, twoSwiss, aged 41Mexican, aged 30children (seven andnine years old)Education•University degree•in EconomicsStudying for aMaster's degree inMarketing (distance learning)Experience•American, aged 54SingleDivorced, one childEducation(five years old)••then in sales.Has a good knowledge of computing;Harvard Business SchoolTwo years' market research, then overExperiencecompanies, including one year in Spainworked in sales. In the last five years, SalesManager (France and Italy).Joined YouJuice 20 years ago.
Has always1 5 years' sales and marketing in variousand six years in Portugal.• Joined YouJuice three years ago as salesAchievementsHas increased sales by 8% in the five-yearrepresentative in Switzerland. Very hard·numerate.AchievementsMaster's inBusinessAdministration(MBA) fromDiploma in MarketingExperienceuniversity.••University degreein BusinessAdministration•University degreein SociologyEducation•Worked in market research for one year,Jeff SandersonLefevreHas worked for YouJuice since leaving•�>)) CD1.15, 1.16 Jeff Sandersonworking.
Has done an excellent job andperiodearned large bonuses each year.LanguagesTop sales representative in the last five yearsAchievementsLanguagesA good sales record in all her previousgood reading skills, needs to improve hisFluent Spanish and Italian; good standardpositionsoral abilityof English; intermediate PortugueseLanguagesInterviewer's commentsInterviewer's commentsFluent Portuguese; intermediate Spanish;A serious person. Respected by his staff.Fluent English and Portuguese; Spanish:A strong, charismatic personality.
Veryexcellent EnglishHas a strong sense of responsibility.'I amcompetitive. Not afraid to speak her mind,even if it upsets colleagues. A good senseInterviewer's commentsa company man.' Not very creative. Believesof humor.Wants to advance in her careeras quickly as possible. Intelligence test (IQ):progress in her career. Answered questionsvery high. Is she diplomatic? InterpersonalShe's chief organizer of her local tennis club.skills?new ideas should come from staff.
SomeA quiet, modest person, but very eager todirectly and honestly. A sociable person.Believes that the new director should involvestaff in all decisions. Intelligence test (IQ):average.leadership qualities? Decisive?1Work in groups. You are members of the interviewing team. Discussthe strengths and weaknesses of each candidate. Decide who toselect for the vacant position. Note down the reasons for your choice.2Meet as one group. Discuss your choices. Decide who should fill thevacant position.staff say he's a workaholic and difficultto get to know. Very interested in SouthAmerican cultures.
Intelligence test (IQ):above average. Why does he really wantthe job? Energetic enough?Watch the Casestudy commentaryon the DVD-ROM.WritingComplete this e-mail from the head of the interviewing team to Claudia Lopez,Regional Director ofYou)uice. Write about at least three strengths of the candidateyou have chosen. Explain how these strengths relate to the job description.To:From:Subject:I Regional Director[ Head, interviewing teamI Appointment of Sales and Marketing Director (BrazDear ClaudiaWe recently interviewed three candidates forWe have decided to ap poi n t . ..I will b riefly describe the candidate'sil , Argentina,oColombia) Jthis positi n .strengths and explain the reasons for our decision.� Writin g file pageScanned for Agus Suwanto126.
--STARTINGTI!JrJI]DescribingcompaniesrJWhich of these companies do you or would you like to work for?1a family-owned company2a multinational company3your own company (be self-employed)Can you name a company in each of these business sectors? Is there onethat you would like to work for?•Telecommunications/Media•Banking and finance•Food and drink•Engineering•Transport•Retailing•Pharmaceuticals/Chemicals•Manufacturing•Another service industry•Construction•IT/Electronics•TourismComplete the chart on the next page with the information in the box below.Then write sentences about the companies.EXAMPLE:Cis-co Sys-temS" is- an American company Which s-uppliesInternet e q uipment.American Express container-ship operator fashion/retail FinnishJapanese Korean Nokia oil and gas pharmaceuticals Toyota14Scanned for Agus SuwantoUNIT 2....COMPANIESCompanyMain activityNationalityCisco SystemsInternet-equipment supplierAmericanCar manufacturerSpanishlnditexTravel and financial services providerAmericanRocheSwissElectronic-goods makerSamsung8TelecommunicationsHapag-LioydPetro brasI]German10BrazilianComplete the sentences below with the words and phrases in the box.I head office market share net profit parent companyshare pricetuffle·o'ersubsidiaryworkforce1The amount of money a company receives from sales in a particular period iscalled its :f:Y.rn�.v.
er..2The money a company makes after taking away its costs and tax is its . . . . . . . . . . . .3A company which owns another company is called a . . . . . . . . . . . . .4The employees in a particular country or business are called the . . . . . . . . . . . ...5 The percentage of sales a company has in a particular market is its .
. . . . . . . . . . ..6 The main building or location of a large organisation is its . . .. . ... . . . . .7The cost of a company's shares is its . . . . . . . . . . . ..8 A company which is more than 50% owned by another company is called a . . . . . . . . . . .
.II.Complete this extract from a company report with appropriate words orphrases from the box in Exercise B.Financial performanceI am pleased to say the. P.�r.�0t. ���-P.'?.0Y..1 has continued its excellent performance. Weare changing, growing and doing well at a difficult time for the industry.............2 was€57 .2 million. an increase or 15% on last year, and ............'1 rose by 5% to €6.4 million.'We are a highly competitive business. We have increased our ...... ......
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