Реферат: Business at work

Содержание

• History
• E3
• Finance department
• Supply of labour
• Demand of labour
• Human resources plan
• Organisational charts
• Line structure
• Line and staff structure
• Matrix structure
• Centralised structure
• Decentralised structure
• Delayered structure
• Management style
• Culture
• Corporate culture
• Health and safety
• Environmental policies
• Operational level
• Middle management
• Senior management
• Superior
• Prep Line manager Prep
• group group
• Staff Subordinates Staff
• r elationships relationships
• Figure 1.9: Communication network
• Communication channels and methods
• Exception reporting
• Upward information flows
• Horizontal information flow
• Informal communications
• External communications
• Opened and restricted channel of communications
• Quality
• Quality control
• Quality assurance schemes
• Assuring quality
• Success of the business in meeting its objectives.
• Profit and loss account
• Marketing
• Distribution
• Purpose of the distribution department
• Its purpose is to ensure that Tesco stores have the right products delivered against agreed delivery schedules and in good condition, enabling the stores to provide a consistently high level of customer service.
• Human Resources
• Loyalty cards
• Clubcard was test-launched in October 1993 and was rolled out nationally in February 1995. Clubcard has transformed the retail grocery sector and has brought Tesco closer to its customer. At the heart of the programme is one of the most sophisticated customer databases in Europe.
• The impact of ICT on internal and external communications
• Importance of ICT
• A1
• A2
• Expand to Russia
• Increase market share
• Expand into new market
• Rewards to staff – introduce a widespread
• Affects of the alternative approaches