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lNarehov,eWhat do the following departments do?1In R& D, people re,earch and develop nelN prodvct>.1R&D52Customer Services6 Finance10 Public Relations3Human Resources7 Administration114Sales and Marketing8ProductionLogistics9ITLegalMatch these activities (a-k) to the correct department in Exercise C (1-11)_Can you add any other activities to any of the departments?a) deal with complaintse) fun advertisingcampaignsb) draw up contractsf) issue press releasesc) carry out researchg) operate assembly linesd) train staffi)keep recordsj)transport goods andk) install and maintainsystems equipmenth) prepare budgets/accountsSee the OVO-ROMfar the i-Glossary.aVD�)>> CD1.22 Listen to three people talking about their work_ Which departmentIi�)>> (D1.23 look at these words used to describe organ isations_ Underline themdo they work in? Choose from the departments in Exercise Cstressed syllable in each word_ Then listen and check your answers_1bureaucratic4caring7centralised10 conservative2decentralised5democratic8dynamic11hierarchical3impersonal6 market·driven9profeSSional12progressiveWhich of the words in Exercise F can describe:a) good qualities of an organisation?b) bad qualities of an organisation?37UNIT 4 ..
ORGANISATIONREADINGA successfulorgan isationIJRead paragraph 1 of the article and choose the best definition for perks.a) happiness and confidence in the workplaceb) something your employer gives you in addition to your payc) high·quality food and drinkIIIRead the article. Look at these key phrases that summarise paragraphs 1-3.Then write similar phrases for paragraphs 4-7.1 Philosophy behind the perksII2Competitions and celebratory funds3Celebrating special events / friendly place to workDecide if the statements are true (T) or false (Fl.
Correct the false ones.1 Google promotes the idea of staff getting together.2Every month, managers get money to build teamwork or reward staff.3Ninety per cent of Google Italy workers thought it was a friendly place to work.4 The furniture in Google offices is different to that in most offices.5The work is challenging, and you need a university degree to work there.6Employees know what their objectives are and have the freedom to achieve them.7Employees have the opportunity to listen to well-known or important authors.Success can be a game with many playersby Sarah MurrayOne or the side effects of the free foodfor Google staff is what is knownas the 'Google 1 5 'the number ofpounds that employees typically gain5 aher joining the Internet company.But whether it is providing snacksand gourmet meals in the canteen,annual skiing trips or games rooms atthe office.
the phi losophy behind such10 perks is the same - gelling slaff tomeet each other. interact in infomlalsettings and encourage teamwork.One way the company does this isto hold competitions in everything,15 from office decorming to dancingand football. with prizes for the-38winners . Managers also receiveaquanerly'celebratoryfund'either 10 reward accomplishments20 orto build teamwork by goingbowling, go-karting or dining ouI.The Best Workplaces surveyindicates that such initiatives havea powerfu l effect.
At Google italy.25 for example, 90 per cent of theemployees agreed Ihal'peoplecelebrate special events around here ' .Also i n ita ly 100 per cent agreedthat 'this is a friendly place to work'30 and 96 per cent agreed that 'there isa "family" or "team" feeling here' .Another part of Google's objectiveis to make its workplace feel fUll .Massage chairs, table-tennis tables,35 video games, lava lamps, hamlllocks,beanbags , bicycles, large mbber balls,couches and scooters arc all part ofthe furniture in Google offices.However. when it comes to the40 serious business of work, greatemphasis is placed on engagingemployees. 'What makes Googlea great workplace is that the nature,of the work itself is very challenging45 and interesting .' SHys Nick Creswell,the company's university programmesmanager for Europe, the MiddleEast and Africa.
'And for thetype of people who really enjoy50 an intellectual challenge, that's thebiggest appeal of working here.'Fostering this intellectual activityis a policy giving employees a largedegree of independence in deciding55 how to work - both in terms of thehours they work and how they dotheir jobs. 'There's a real culture ofautonomy and empowerment,' saysMr Creswell.
'Indiv iduals within the60 business understand what their owngoals are within the context of theirteams, and they have a lot of freedomto go out and make those happen.'Even when il comes 10 learning and65 development, many programmes arevoluntary and informal. Often it may bea case of inviting university faculty in10 discuss their latest research. Google(liso invites prominent writers to give70 lunchtime talks about their books.UNIT 4 •• ORGANISATIONmDMatch these nouns from the article (1-5) to their meanings (a-e).1accomplishments (paragraph 2)a) important new plans to achieve an aim2initiatives (paragraph 3)b) success in doing something3 autonomy (paragraph 6)c) giving people the power to do something4 empowerment (paragraph 6)d) teaching staff5e) independence/freedom to make your ownfaculty (paragraph 7)decisionsDiscuss these questions.1Would you like to work in a company like Google? Why? / Why not?2 Would Google's philosophy work in your organisation? Why? / Why not?3 Which of the perks or ideas mentioned in the article appeals to you the most?LANGUAGE REVIEWWe can combine two or more nouns in several ways.Nouncom bi nations1 's possessive: the company's logo2one noun used as an adjective: labour costs3 phrases with of: director of operations4 compound nouns forming one word: workforceMatch these examples from the article on page 38 to the categories above.a) Internet companyb) culture of autonomyc) Google's objective=:l Grammar reference page 147d) teamworkEIIlFind noun combinations in the article on page 38 and decide which categorythey belong to.1's possessive3 phrases with of2one noun used as an adjective4 compound nouns forming one wordUnderline the most suitable noun combination i n each group.1a) the meeting of todayb) today's meetingc) today meeting2a) a letter of creditb) a credit's letterc) a letter'S credit3a) a business cardb) a card of businessc) a businesses' cardb) a base of datac) a database4 a) a data's baseIiCompound nouns are sometimes formed with a number to make expressionsof measurement.
Change these phrases to make compound nouns.1 a plan which lasts for 10 years a l O - y ear plan2a hotel with five stars3 a budget worth three million dollars4 a presentation that lasts 20 minutes5a contract worth 200,000 dollars6an industrial empire which is 1 50 years old39UNIT 4••ORGANISATIONIIIMatch each noun (1-10) to two of the following nouns (a-c) to make wordpartnerships.LISTENINGAnalysingcompanyorganisationG)=:::>a)----vH't:tY2 managementa) style3 salesa) teamb) revenuec) trade4 customera) careb) teamc) loyalty5companya) houseb) headquartersc) logo6producta) profitb) linec) range7 consumera) goodsb) logosc) awarenessb) technologyplanc) consultant8researcha) projectb) findingsc) knowledge9informationa) technologyb) forcec) deska) unionb) programc) virus10 computerIIIc[ objectiv�1 businessMake sentences with the noun combinations in Exercise D.EXAMPLE:We oeed to Q9ree ovr bv,ioeH objective,.m�)>> C01.24 listen to Richard Rawlinson, Vice-President of the managementconsultants 8002 & Co.
Which four areas does 8002 & Co look at whenanalysing a company's organisation?m�))) C01.25 listen to the second part of the interview and answer the questions.II1What do you need to answer on the website orgdna.com?2What are your answers compared to?3What can the comparison recognise?4How does Booz & Co analyse a company in more depth?�))) C01.26 listen to the third part and answer the questions.1 How was the American company organised?2 What did Manufacturing and Marketing do?Richard Rawlinson3What was the company not very good at?4 How did the consultants want to change the organisation?III�)>> CD 1.26 listen to the third part again and complete the gaps.We did a lot of looking at how the business .
. . . . . . . . . . .'. where products were . . . . .where they were . . .. .........J. how competitors wereto spend a lot of time thinking about whether we needed . . . .every single business unit would report back to the .. .Watch theinterview onthe DVD·ROM.40III. .. , . . . ,6,•.. . . . ..And we also had. . . : o r whetherert in the US.Would you prefer to work for a company where the headquarters make themajor decisions or for one in which regional offices are given considerabledecision-making powers?UNIT 4 •• ORGANISATIONSKI LLSSocialising:introductionsand networkingiii�)>> C01.27, 1.28, 1.29 listen to the three conversations. Choose the correctdescription for each one.a) G reeting someone and talking about the weatherb) Introducing another personc) Introducing yourself and giving information about your companyd) Greeting someone and talking about the past / changesIII�)>> CD1.27 listen to the first conversation again and answer the questions.1 Which of these expressions do you hear?a) Nice to see you again.b) Fine.
thanks.c) Excellent!d) How about you?e) I changed my job last year.f) I'm in banking now.2 Who is Head of Marketing? 3 Who now works in Anance?II�»)) C01.28 listen to the second conversation again and complete the chart.NameCompanyActivityBob DanversKarin SchmidtIII�)>> CD 1.28 listen to the second conversation again and complete this extract.BobWell, we're basically an . . . . . . .
. . . . .' business. We supply companies andorganisations with various services including IT, . . . . . . . . . . . . . . . . . . . . . . .', travel andeven cleaning services.Karin I see. And is it a new company?BobD�)>> C01.29 listen to the third conversation again and answer the questions.123II. .
.' in the mid-1980s, and we'veNo, we're well established. The company was'been growing rapidly ever since. It's organised into four. . . . We have over..''7,000 . . . . . . . . . . . .' ; we've got our . . . . . . . . . . in London and. . . . . . . in New York,Cape Town and Sydney - so we're pretty big.What expression does Frank use to introduce Nathalie?Why could Nathalie be helpful to Christoph in his work?What interest do they share?Work in groups of four.
You are all attending the same conference.Student A:Student B:} Turn to page 135.Student C: Turn to page 141.Student 0 : Turn to page 143.USEFU L LANGUAGEGREETINGSHello, ... . Great tosee you again.Hi, ... . How are you?How's everythinggoing?INTRODUCINGYOURSELFI'm from ... / I'mwith ... / I work for ...(company)I'm in sales.I'm in charge of ...RESPONDINGI'm responsible for ...Fine, thanks.I work with ...Not too bad, thanks.Pleased to meet you.INTRODUCINGSOMEONE ELSECan I introduce youTALKING ABOUTYOUR COMPANYRobert, have youmet Vladimir?We make/manufacture/sell/distribute/supply ...to Miriam?TALKING ABOUTCOMMON INTERESTSYou and Tom havesomething incommon.You both like / enjoy /are interested in ...The company wasfounded in ...We havesubsidiaries/facto ri es / b ra nc h es/outlets in ...We have a workforceof 2,000.NETWORKINGWe're veryinterested in ...Do you know anyonewho could help us?Could you let mehave their contactdetails?Could I call him andmention your name?Let me give you mybusiness card.41A US- based shoe m a n ufacturer m ust decide whet h e r to relocate thehead office of its European subsidiary, I nStep, from Paris to a s m a lli n dustrial town 1 20 kilometres away.BackgroundThree years ago, InStep moved its factory to Beauchamp, a small, industrial town in northernFrance.
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