Ответы к экзамену: Modern Communications in Management.

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______________________ philosophically grounded in the belief that good communication is essential to building trust, gaining commitment, and inspiring and uniting people to work together to accomplish a common purpose

• communicating with candor
• non routine communication
• communication champion
• communication channel

_________________________gives a flow of information among members

• working from anywhere
• ethical communication
• chain communication network
• channel

_______________is as important as the message itself.

• when to use rich channels of communication
• when to use electronic channels of communication
• the 5 ps
• the selection of communication channel is....

______________is the process by which information is exchanged and understood by two or more people

• manager communication
• routine communication
• communicating w candor
• goal of manager communication

_____________involves establishing credibility, building goals on common ground, making your position compelling to others, and connecting to others on an emotional as well as rational level

• "we are prevail! we are Virginia tech."
• rich channel of communication
• the correct use of language
• the art of persuasion

____________enables a manager to determine whether the employee correctly interpreted the message

• the 5 Ps
• manager communication
• feedback
• components of communication

A process by which meanings are exchanged between persons through a common system of symbols and/or sounds

• collaboration
• language
• communication
• feedback

anything that interferes with the reciever understanding the message is called___________________

• feedback
• noise
• channel
• encoding

Communication going downward from managers to employees is ______________

• diagonal communication
• downward communication
• verbal intonation
• lateral communication

Converting a message into symbols like gestures or written, spoken is ________________

• communication
• encoding
• feedback
• noise

Different working hours, langauge barriers, different cultural norms are _____________

• classification of communication methods
• factors affecting complexity of communication
• main goal of controlling comms
• performance reports

encoding, formulating a message, selecting a communication channel, decoding, and feedback are ____________

• communicating w candor
• how to be an active listener
• components of communication
• communication channel

How can the words “Interactive, Push, Pull” be referred to collectively

• communication process elements
• classification of communication methods
• main goal of controlling communication
• communication

How can the words “Problem solving, teamwork, listening” be referred to collectively

• communication
• greatest threat to projects
• noise
• most important non-technical skills

Informal public meetings where info can be relayed, issues can be discussed, or employees can be brought together to celebrate accomplishments are __________________

• grapevine
• symposium
• Town Hall meeting
• roundtable

Jargon is______________

• specialized terminology or language that members of a group use among themselves
• disregarding rational thinking and instead making emotional decisions
• deliberate manipulation of information to make it appear more favorable to the receiver
• cognitive barrier

Status, Progress, Forecasts are_____________________

• enterprise process
• performance reports
• financial and accounting information
• suggestions for improvement

Stigma of working from home lifted, it can be intrusive because home life and work are merged implies __________________________

• chain comm network
• choosing the right media
• working from anywhere
• decoding

the 5 Ps are about ________________

• when to use electronic channels of communication
• how are managers sense-givers
• how to give more effective presentations
• when to use rich channels of communication

The feature of how well this method conveys interpersonal warmth is called _______________

• interpersonal warmth
• interpersonal communication
• formality
• complexity capacity

The feature of this method that allows the message to be easily browsed or scanned for relevant information is called ______________________

• encoding ease
• confidentiality
• scanability
• formality

The situation when one person tells everyone is called ____________________________

• encoding ease
• feedback
• wheel communication network
• ethical communication

The variety of patterns of vertical and horizontal flows of organizational communication is ____________________

• workplace socialization
• interpersonal communication
• communication networks
• organizational communication

What are sender, reciever, message, media, noise?

• performance reports
• classification of communication methods
• communication process elements
• noise

Workplaces that have few physical barriers and enclosures are __________

• informal communication
• open workplaces
• cost
• social media