Резюме на английском языке 24 октября 2018 года (1138034), страница 5
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un-t «Vysshaya shkola ekonomiki», ft menedzhmenta. – Vyp. 6. – M.: Izd. dom Vysshey shkoly ekonomiki, 2015. – P. 200–207. – URL: http://www.hse.ru/pubs/share/direct/document/156112654 (accessed on:15.06.2018). – 0.45 printer’s sheet5.Klepneva, K.V. A Competency Model of Personnel Customer Orientation[On-line Resource] / K.V. Klepneva // GSOM Emerging Markets Conference:Business and Government Perspectives: Proceedings of International Conference, 15–17 Oct. 2015, St. Petersburg: St. Petersburg University Graduate School ofManagement.–P.861–868.–URL:27http://www.gsom.spbu.ru/files/a_1/sbornik_emc_2015_2.pdf(accessedon:15.06.2018).
– 0.45 printer’s sheet.6.Kabalina V., Klepneva K. Managing Personnel Customer Orientation:Competency and Contextual Approaches. [On-line Resource] / GSOM EmergingMarkets Conference: Business and Government Perspectives: Proceedings ofInternational Conference, 5–7 Oct. 2017, St. Petersburg: St. Petersburg UniversityGraduateSchoolofManagement.–P.144https://gsom.spbu.ru/files/emc_2017_book_of_abstracts_2.pdf––URL:(accessedon:146.15.06.2018).
– 0.2 printer’s sheet (author’s contribution – 0.1 printer’s sheet)..
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