market_leader_3e_-_intermediate_-_course_book (David Cotton, David Falvey, Simon Kent-Учебник Market Leader 3e издание), страница 4

His second choice is GulfAir, with Emirates third, followedby British Airways and Air France .He always travels with his wife.Liliane, who worked with him30 until very recently, and prefers totravel first class. He also uses businessclass . He says he will travel economy'in an emergency' .He uses airline lounges. '1 wantgood chairs, plenty of newspapers andtelevision. Airlines that spend millionson decor and have uncomfortablechairs really need to look atthemselves.'40'MEA gets me a car to the airportand they open a special counter forme as an individual,' he says. 'Stafftake your boarding pass. check you inand walk you through to the lounge.45 The airline saves me abollt an hour o fstanding i n line.

I t shows real respecl.You don't really get this extra­special treatment on other airlines.With MEA, it's the whole process50 - that's why I ' m so loyal to them.'So what annoys him most aboutHying? 'The attitude of crew and35staff sometimes,' he says. ' I f they'retiredoftheirjobs,theyshould55 give il up. I also dislike the casualattitude of ground staff. Employeesshouldbecustomerstrainedwhotohavecopewithproblems.'Mr Moutran says that problems withground staff are one of the reasons he60hales (ravelling to the US. 'No one4ever has time 10 answer a queslionthere,' he says . He also doesn't likethe lack of openness shown by airlines65when there are problems and delays.BIn pairs, share information about the two articles. Compare the attitudes ofthe two travellers. Whose point of view is closest to yours?mMatch the sentence halves to complete the definitions of the words in bold.1Peak travel happensa) a change to a better seat or level of service.2When you check in,b) a room in a hotel/airport where people can sit andrelax.3Frequent-flyer points arec) a card you must show in order to get on a plane.4An upgrade isd) all the people who work at an airport, but not thepilots or cabin crew.S A lounge ise) awarded by airlines to reward customer loyalty.6 A boarding pass isf) at times when the largest number of people aretravelling.7 Ground staff areDg) you go to desk at a hotel/airport to say you have arrived.Complete the text with the phrases from Exercise D.I don't always pay a lot of money and I try to avoid .

. . . . . . . . . . . '. However, I do travel alot, earn . . . . . . . . . . . . ' and usually gel an .to the airporl. I am met by helpfu i . . . .. . . . . . . . . . . . ' . Then they take me to the ... . . . . . . . . )to first class. The airline gets me a car'. . They take my . . . . . . . . . . . > and help me. ... . . . . . . 7 , whereI read the newspapers.17UNIT 2••TRAVELLANGUAGE REVIEWWe can use different language forms to talk about the future.Talking aboutthe future••••We use going to to talk about what we intend to do and have already decided to do.My col/eague and I are going to attend our Chairman's wedding in Seattle next month.Some airlines are going to increase fuel surcharges this week.We use will or '/I to talk about something we have decided to do at the time ofspeaking.The deal's off.

I'll call the travel agent to cancel the flights.We use the present continuous to talk about a fixed arrangement.I'm travelling from Australia to Europe in September.We use the present simple to talk about a timetable or programme.The flight/eaves Ho Chi Minh City at 11 :30 on Tuesday. It arrives in Danang at 12:40.c:) Grammar reference page 146EIComplete each dialogue with the correct form of going to or will.1AHave you decided where to hold the sales conference?B Yes, we . . .

. . . . . . . book the Emory Centre in Atlanta.2A I can't find my passport.B3 AOK, you look in your bag, and I. check the back seat of the car.What are you planning to do in Tokyo?B We . . . . . . . . . . meet our agent to discuss next year's advertising budget.4 A I'm afraid the flight's been cancelled.B I need to get there tonight.

I . . . . . . . . . . . take the train. I think it leaves at nine.S A The Hertz counter is a good place to meet.BIlOK, I . . . . . . . . . . . wait for you there.Choose the correct tense (present continuous or present simple) to completethe sentences.1We stay / are staying at the Ritz for next week's conference.2According to the timetable, the coach deports / is deporting from Victoria at 8:00,reaches Lille at 12:30 and arrives in Paris at 13:30.3Excuse me, what time is the conference beginning / does the conference begin?4What do you do / are you doing on Tuesday afternoon?S What time is this train getting / does this train get to Osaka?6 Next time, I travel / am travelling to Madrid by train.IIIn pairs, take turns to complete the sentences below.

Use going to, will, thepresent continuous or the present simple.1The flight's delayed, so . . . . . . . . . . . .2OK, I've decided. I .3Let's check the timetable. The flight . . . . . . . . . . . .4It's OK, I don't need a lift. I . . . . . . . . . . . . .S Friday afternoon? I'll just check my diary. I . . . . . . . . .

. .6 There are two flights to Hong Kong on Friday. .7 It's all arranged, we8 Next week, . . .18.UNIT 2SKILLSTelephoning:makingarrangements••TRAVELIII�)>> CD1.12, 1.13 Jennifer North, Sales Director at Madison i n New York, makes[]�)>> CD1.12 listen to the first call again and complete this extract.two telephone calls to Cristina Verdi, a fashion buyer in london. listen andnote a) the purpose of each call and b) the result.Jennifer.. ........I'm calling because I'll be in london next week and ..........

............ ............' t o see you. I want to tell you aboutour new collection.CristinaGreat. What . . . . . .week, I think... . . . . . .. . . . . . • . . . . .. . . . . . .. . . ..' ? I'm fairly free next. . . . . . . '? In the afternoon? Could . .Jennifer. . . . . . . . . . . . " then?Cristinalet m e look now. Let . . . . . . . . . . . . . . . . . .. . . . . . ' . Yes, that'd beno problem at all. . . . .

. . . . . . . . . . . . . . . . 6 two o'clock? Is that OK?.II.�)>> CD1.13 listen to the second call again and complete this extract.Receptionist Thank you. I'm putting you through ... Hello, I'm afraid she's engaged atthe moment. . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . ' or can I put you through to hervoicemail?JenniferWould you be able to take a message for me, please? I'm in a bit of a hurry.Receptionist Yes, certainly.Jennifer..........The thing is, I should be meeting Ms Verdi at 2 p.m.,. . . . . . . .

. ' . My plane was delayed, and I've got to reschedule myappointments. If possible , . . ...... ............ ... ....... ..tomorrow, . . . . . . . . . . . . " in the morning. . . . . . . . . . . . ... ... . . . . . . . . . . . ' here al the hotel, please, to confirm?...

. . . . . . .....Receptionist Certainly. What's the number?JennifermII's . . . . . . . . . . '.Role-play these two telephone situations.1Student A, you are a company employee who has arranged to meet Student B,a cOlleague from one of your subsidiaries. Explain that you cannot keep theappointment and give a reason. Suggest an alternative day.2Student B, you are on a business trip to Singapore and need to stay an extra day.Your hotel is full. Telephone the airline office. Talk to the representative, Student A,to arrange a different flight and a night at another hotel.USEFUL LANGUAGEANSWERING THEPHONEIDENTIFYINGYOURSELFMAKINGARRANGEMENTSHello, CarlaRodriguez speaking.This is / My name'sKarin Nordby.Could we meet onMonday at 1 1 :00?Good morning, TigerLtd.Karin Nordbyspeaking.How/What aboutJune 12th?MAKING CONTACTSTATING YOURPURPOSEI'd like to speakto Martin Krause,please.Could I have thesales department,please?Is 9:30 convenient/OK?I'm calling about ...RESPONDINGThe reason I'mcalling is ...That's fine/OK for me.Sorry, I can't make itthen.No problem.CLOSINGGood.

So, I'll see youon the 8th.Thank you. Goodbye.Right. / OK, then.That's great, I'll seeyou ...CHANGINGARRANGEMENTSI'm afraid I can't comeon Friday. I'm verybusy that day.I'm sorry, I can't makeit on Tuesday. I've gotsomething on thatmorning.We've got anappointment for teno'clock, but I'm afraidsomething's come up.Could we fix anothertime?19A specia list travel agent has to work hard to ret a i n a key client.BackgroundBusiness Travel Services (BTS) is based in Philadelphia, USA.

One of its most important clients is the largemultinational corporation NeoTech, whose head office is also in Philadelphia. Recently, NeoTech's seniorexecutives have had problems when they have been on business trips organised by BTS.••Home I Flights I Hotel bookings I Car rental I Conference I InsuranceWho we areBTS provides a full range of corporate travelservices. We are highly experienced in handlingthe requirements of teday's business traveller.Among our many clients are multinationalcompanies which are household names.What we doOur travel consultants work to produce top valuefares and the best itineraries to suit the needsof your staff.

We will minimise your expensesby arranging your staffs travel at the rightprice, getting additional discounts for you andestablishing direct contact with the best serviceproviders All our overseas partners are selectedbecause of their high standard of service, attentionto detail and quality of product.We offer: F lights Hotel bookings, Car rental, Conference bookings, Insurance-.,Stage 1Stage 2The Head of Travel at N eoTech phones the AccountManager of BTS to set up a meeting, so that theycan discuss the problems that executives have hadwhile on business trips.NeoTech's Head ofTravel phones BTS's AccountManager to change the time of the meeting.

Someequipment has been stolen from their office, and thepolice are investigating. The Head ofTravel suggestsmeeting in two weeks' time on a Wednesday.In pairs. role-play the telephone conversation toset up the meeting.Student A:You are Head of Travel at NeoTech. Turn to page1 3 5 to read the information in your diary and checkwhen you are available for a meeting.BTS's Account Manager cannot meet on theWednesday - he / she is giving a speech at aninternational travel conference. He / She suggestsan alternative day and time.Role-play the telephone conversation.Student B:You are the Account Manager for BTS. Turn to page140 to read the information in your diary and checkwhen you are available for a meeting.Stage 3Following a request from BTS's Account Manager,NeoTech's Head of Travel sends summaries of fourproblems which senior executives at NeoTech hadduring recent business trips (see page 21).Hotat Pf"obtart'linto the Excelsior Hotel.Last Thursday, I checkedandme I had been upgradedThe receptionist toldtherestayed16'" floor.