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The Mayor is responsible for producing an integrated transport strategy for London and for consulting the GLA, TfL, local councils and others on the strategy. The Mayor is also responsible for setting TfL's budget. The GLA is consulted on the Mayor's transport strategy, and inspects and approves the Mayor's budget. It is able to summon the Mayor and senior staff to account for TfL's performance. London TravelWatch, a body appointed by and reporting to the Assembly, deals with complaints about transport in London.
Infrastructure
Main article: London Underground infrastructure
Stations and lines
The London Underground's 11 lines are the Bakerloo line, Central line, Circle line, District line, Hammersmith & City line, Jubilee line, Metropolitan line, Northern line, Piccadilly line, Victoria line, and Waterloo & City line. Until 2007 there was a twelfth line, the East London line, but this has closed for conversion work and will be transferred to the London Overground when it reopens in 2010.
The Underground serves 268 stations by rail; an additional six stations that were on the East London line are served by Underground replacement buses. Fourteen Underground stations are outside Greater London, of which five (Amersham, Chalfont & Latimer, Chesham, Chorleywood, Epping) are beyond the M25 London Orbital motorway. Of the 32 London boroughs, six (Bexley, Bromley, Croydon, Kingston, Lewisham and Sutton) are not served by the Underground network, while Hackney only has Old Street and Manor House on its boundaries.
Zone 1 (central zone) of the Underground (and DLR) network in a geographically more accurate layout than the usual Tube map, using the same style.
Underground trains come in two sizes, larger subsurface trains and smaller tube trains. A Metropolitan line A Stock train (left) passes a Piccadilly line 1973 Stock train (right) in the siding at Rayners Lane
Lines on the Underground can be classified into two types: subsurface and deep-level. The subsurface lines were dug by the cut-and-cover method, with the tracks running about 5 m (16 ft 5 in) below the surface. The deep-level or tube lines, bored using a tunnelling shield, run about 20 m (65 ft 7 in) below the surface (although this varies considerably), with each track in a separate tunnel. These tunnels can have a diameter as small as 3.56 m (11 ft 8 in) and the loading gauge is thus considerably smaller than on the subsurface lines. Lines of both types usually emerge onto the surface outside the central area.
While the tube lines are for the most part self-contained, the subsurface lines are part of an interconnected network: each shares track with at least two other lines. The subsurface arrangement is similar to the New York City Subway, which also runs separate "lines" over shared tracks.
Rolling stock and electrification
1996 Stock trains at Stratford Market Depot
The Underground uses rolling stock built between 1960 and 2005. Stock on subsurface lines is identified by a letter (such as A Stock, used on the Metropolitan line), while tube stock is identified by the year in which it was designed (for example, 1996 Stock, used on the Jubilee line). All lines are worked by a single type of stock except the District line, which uses both C and D Stock. Two types of stock are currently being developed — 2009 Stock for the Victoria line and S stock for the subsurface lines, with the Metropolitan line A Stock being replaced first. Rollout of both is expected to begin about 2009. In addition to the Electric Multiple Units described above, there is engineering stock, such as ballast trains and brake vans, identified by a 1-3 letter prefix then a number.
The Underground is one of the few networks in the world that uses a four-rail system. The additional rail carries the electrical return that on third-rail and overhead networks is provided by the running rails. On the Underground a top-contact third rail is beside the track, energised at +420 V DC, and a top-contact fourth rail is centrally between the running rails, at -210 V DC, which combine to provide a traction voltage of 630 V DC.
In cases where the lines are shared with mainline trains which use a three-rail system, the third rail is set at +630 V, and the forth rail at 0 V DC.
Cooling
In summer, temperatures on parts of the London Underground can become very uncomfortable due to its deep and poorly ventilated tube tunnels: temperatures as high as 47 C (117 F) were reported in the 2006 European heat wave. Posters may be observed on the Underground network advising that passengers carry a bottle of water to help keep cool.
Planned improvements and expansions
There are many planned improvements to the London Underground. A new station opened on the Piccadilly line at Heathrow Airport Terminal 5 on 27 March 2008 and is the first extension of the London Underground since 1999. Each line is being upgraded to improve capacity and reliability, with new computerised signalling, automatic train operation (ATO), track replacement and station refurbishment, and, where needed, new rolling stock. A trial programme for a groundwater cooling system in Victoria station took place in 2006 and 2007; it aimed to determine whether such a system would be feasible and effective if in widespread use. A trial of mobile phone coverage on the Waterloo & City line aims to determine whether coverage can be extended across the rest of the Underground network. Although not part of London Underground, the Crossrail scheme will provide a new route across central London integrated with the tube network.
The long proposed Chelsea-Hackney line, which is planned to begin operation in 2025, may be part of the London Underground, which would mean it would give the network a new Northeast to South cross London line to provide more interchanges with other lines and relieve overcrowding on other lines. However it is still on the drawing board. It was first proposed in 1901 and has been in planning since then. In 2007 the line was passed over to Cross London Rail Ltd, the current developers of Crossrail. Therefore, the line may be either part of the London Underground network or the National Rail network. There are advantages and disadvantages for both.
The Croxley Rail Link proposal envisages diverting the Metropolitan line Watford branch to Watford Junction station along a disused railway track. The project awaits funding from Hertfordshire County Council and the Department for Transport, and remains at the proposal stage.
London Mayor Boris Johnson suggested he may be thinking of extending the Bakerloo line to Lewisham, as South London lacks Underground lines.
Travelling
The Underground uses TfL's Travelcard zones to calculate fares. Greater London is divided into 6 zones; Zone 1 is the most central, with a boundary just beyond the Circle line, and Zone 6 is the outermost and includes London Heathrow Airport. Stations on the Metropolitan line outside Greater London are in Zones 7-9.[34]
Travelcard zones 7–9 also apply on the Euston-Watford Junction line (part of the London Overground) as far as Watford High Street. Watford Junction is outside these zones and special fares apply.
There are staffed ticket offices, some open for limited periods only, and ticket machines usable at any time. Some machines that sell a limited range of tickets accept coins only, other touch-screen machines accept coins and banknotes, and usually give change. These machines also accept major credit and debit cards: some newer machines accept cards only.
More recently, TfL has introduced the Oyster card, a smartcard with an embedded contactless RFID chip, that travellers can obtain, charge with credit, and use to pay for travel. Like Travelcards they can be used on the Underground, buses, trams and the Docklands Light Railway. The Oyster card is cheaper to operate than cash ticketing or the older-style magnetic-strip-based Travelcards, and the Underground is encouraging passengers to use Oyster cards instead of Travelcards and cash (on buses) by implementing significant price differences. Oyster-based Travelcards can be used on National Rail throughout London. Pay as you go is available on a restricted, but increasing, number of routes.
For tourists or other non-residents, not needing to travel in the morning peak period, the all day travelcard is the best ticketing option available. These are available from any underground station. These cost around £5.50 and allow unlimited travel on the network from 9:30am onwards for the rest of the day. This provides excellent value for money and a huge saving considering one single journey on the network can cost close to £5. Travel cards for multiple days are also available.
Penalty fares and fare evasion
In addition to automatic and staffed ticket gates, the Underground is patrolled by both uniformed and plain-clothes ticket inspectors with hand-held Oyster card readers. Passengers travelling without a ticket valid for their entire journey are required to pay a £50 (or £25 if paid within 21 days) penalty fare and can be prosecuted for fare evasion under the Regulation of Railways Act 1889 under which they are subject to a fine of up to £1,000, or three months' imprisonment. Oyster card pre-pay users who have failed to touch in at the start of their journey are charged the maximum cash fare (£4, or £5 at some National Rail stations) upon touching out. In addition, an Oyster card user who has failed to touch in at the start of their journey and who is detected mid-journey (i.e. on a train) by an Inspector is now liable to a penalty fare of £50, which is reduced to £25 if paid within 21 days. No £4 maximum charge will be applied to their destination as the inspector will apply an 'exit token' to their card.
While the Conditions of Carriage require period Travelcard holders to touch in and touch out at the start and end of their journey, any Oyster card user who has a valid period Travelcard covering their entire journey is not liable to pay a Penalty fare where they have not touched in. Neither the Conditions of Carriage or Schedule 17 of the Greater London Authority Act 1999, which shows how and when Penalty fares can be issued, would allow the issuing of a Penalty fare to a traveller who had already paid the correct fare for their journey.
Delays
According to statistics obtained under the Freedom of Information Act, the average commuter on the Metropolitan line wasted three days, 10 hours and 25 minutes in 2006 due to delays (not including missed connections). Between 17 September 2006 and 14 October 2006, figures show that 211 train services were delayed by more than 15 minutes. Passengers are entitled to a refund if their journey is delayed by 15 minutes or more due to circumstances within the control of TfL.
Accessibility
Westminster station — extensive structures are required to support Portcullis House above.
Accessibility by people with mobility problems was not considered when most of the system was built, and most older stations are inaccessible to disabled people. More recent stations were designed for accessibility, but retrofitting accessibility features to old stations is at best prohibitively expensive and technically extremely difficult, and often impossible. Even when there are already escalators or lifts, there are often steps between the lift or escalator landings and the platforms.
Most stations on the surface have at least a short flight of stairs to gain access from street level, and the great majority of below-ground stations require use of stairs or some of the system's 410 escalators (each going at a speed of 145 ft (44 m) per minute, approximately 1.65 mph (3 km/h)). There are also some lengthy walks and further flights of steps required to gain access to platforms. The emergency stairs at Covent Garden station have 193 steps (the equivalent climbing a 15-storey building) to reach the exit,[40] so passengers are advised to use the lifts as climbing the steps can be dangerous.
The escalators in Underground stations include some of the longest in Europe, and all are custom-built. The longest escalator is at Angel station, 60 m (197 ft) long, with a vertical rise of 27.5 m (90 ft).[1] They run 20 hours a day, 364 days a year, with 95% of them operational at any one time, and can cope with 13,000 passengers per hour. Convention and signage stipulate that people using escalators on the Underground stand on the right-hand side so as not to obstruct those who walk past them on the left.
TfL produces a map indicating which stations are accessible, and since 2004 line maps indicate with a wheelchair symbol those stations that provide step-free access from street level. Step height from platform to train is up to 300 mm (11.8 in), and there can be a large gap between the train and curved platforms. Only the Jubilee Line Extension is completely accessible.
TfL plans that by 2020 there should be a network of over 100 fully accessible stations, consists of those recently built or rebuilt, and a handful of suburban stations that happen to have level access, along with selected 'key stations', which will be rebuilt. These key stations have been chosen due to high usage, interchange potential, and geographic spread, so that up to 75% of journeys will be achievable step-free.
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