ВКР Семенова Ю. (1229256), страница 14

Просмтор этого файла доступен только зарегистрированным пользователям. Но у нас супер быстрая регистрация: достаточно только электронной почты!

Текст из файла (страница 14)

A properly organized contract helps tour operators not to fall into dependence on the activities of the various service providers.

2. Creation of a commercial offer. The offer of the tour operator takes tangible form - commercial offer, which has information about services, terms of the sequence (program), the price, the terms of the acquisition, adjustment or cancellation of the tour.

Tourist product created by tour operator involves its compulsory methodological support in the agency. Methodical provision embodied in the special technological documentation, which fully describes a tour, its production processes and the services provided to tourists. This documentation is necessary for a clear, fast and flexible work of agency staff.

Technological documentation is completed and stored in folders.

The set of technological documentation for each tour includes:

– routing tourist travel route;

– tourist load schedule of an enterprise with groups of tourists at a certain time;

– information sheet to the package of a tourist travel;

– letterhead template with TOUR-1 ‘Travel voucher’ permits;

– booking confirmation;

– customer contracts forms;

– contracts with partners;

– tour cost calculation;

– a route description;

– a route timetable;

– a schematic map of the route;

– a description of the technological features;

– booklets for tourists;

– reference materials along the route;

– options for brochures and booklets;

– price lists (catalogs).

The head of a tourist enterprise in consultation with the customer approves the documentation for the projected tourist services and processes of service.

3. After the start of tour product implementation, a tour operator makes a revision. This revision is based on the account of practical experience of these stages and is associated with a change in the objective conditions of existence of tourist products, which occurred during its creation.

From the above follows that tourism is a temporary departure (trip) of citizens of the Russian Federation, foreign citizens and stateless persons with permanent residence in the medical and sanitary, recreational, educational, physical culture and sports, professional and business, religious and other purposes without engaging in activities related to the receipt of income from sources in the country (place) of temporary stay.

There are three types of tourism: domestic, inbound and outbound tourism.

These types of tourism form the following categories of tourism:

– tourism within the country;

– national tourism;

– international tourism.

International tourism is one of the fastest growing types of tourism. It impacts on the development of socio-economic and political relations between countries through the expansion of tourist flows, impacts on their economic development, promotes mutual cultural enrichment.

International tourist activity is a system of travels and exchanges which is carried out on the basis of international treaties with the existing international standards.

The main participants of tourist activity are tour operators and travel agents, i.e. enterprises which engage in activities of a tour operator or a travel agency.

International tourist right is a branch of law that regulates relations between countries in the field of international tourism.

A contract is the principal document in the sphere of tourism.

The most common evidence which classified the types of international tourist activity is: purpose of travel, type of offer, type of customer, the method of movement, the method of organization of the trip, age of travelers.

The tourist product is a set of services for the transportation and accommodation, provided for a total price (regardless of inclusion in the total price of excursions and (or) other services) under a contract of the sale of the tourist product.

Tourist product goes through five stages of the life cycle: development, start, development, maturity, recession.

A tourist product is different from a tourist package as a tour package is a necessary part of the tourist product (a tourist product is greater than a tour package).

The formation of the tourist product is the activity of a tour operator for the conclusion and execution of contracts with third parties that provide individual services included in the tour (hotels, transport, guides, and others).

The process of product development can be divided into two stages: design stage and the stage of formation of the product.

Tourist product created by a tour operator involves its compulsory methodological support in the agency. Methodical provision embodied in the special technological documentation, which fully describes a tour, its production processes and the services provided to tourists. This documentation is necessary for a clear, fast and flexible work of agency staff.

58

Характеристики

Список файлов ВКР