SAS OnDemand for Academics. Student user_s Guide. Third Edition (2013) (SAS OnDemand for Academics. Student user_s Guide. Third Edition (2013).pdf), страница 10

Finding Help for Common ProblemsCheck the commonly asked questions about SAS OnDemand for Academics: EnterpriseMiner in this section and follow the procedures below for additional help.Where Can Students Find HelpStudents should be asked to follow the steps below to resolve any support issues thatthey encounter:Step 1. Review Commonly Asked Questions, SAS Notes, and SASDocumentationUse the key word “ondemand academics” to search for issues specific to SAS OnDemandfor Academics from these sources:“Commonly Asked Questions: SAS OnDemand for Academics: Enterprise Miner”on page 34.SAS Notes, a database of common technical issues found at:http://support.sas.com/notesSAS Product Documentation at: http://support.sas.com/documentation34 Step 5. Finding Help for Common ProblemsChapter 3Step 2.

Contact Your InstructorIf you have questions about using SAS OnDemand for Academics, then contact yourinstructor. Instructors can point students toward educational resources and help ensurethat offerings are used correctly.If further assistance is needed, then your instructor can contact SAS Technical Support.Commonly Asked Questions: SAS OnDemand for Academics:Enterprise MinerDoes SAS OnDemand for Academics: Enterprise Miner have all the same featuresas SAS Enterprise Miner?The version of SAS Enterprise Miner available through SAS OnDemand forAcademics does have a few differences.You must accept the default project storage location when creating newprojects.Your projects are stored within the My Folder folder.Certain nodes are unavailable, might not function properly, or areexperimental.

For example, the File Import node is unavailable.Can I use SAS OnDemand for Academics: Enterprise Miner if I already have SASEnterprise Miner on my PC?Yes. SAS OnDemand for Academics: Enterprise Miner is mutually exclusive fromany other version of SAS Enterprise Miner and should not cause any conflicts orreset any file type associations.The projects that you create with each version of SAS Enterprise Miner are alsomutually exclusive. If necessary, you can save a project diagram XML file createdin one version of SAS Enterprise Miner and import it in to another version.However, for this to work, you must have access to the necessary data on theappropriate PC as well.How do I configure my PC to use SAS OnDemand for Academics: EnterpriseMiner?In order to use SAS OnDemand for Academics: Enterprise Miner, you must firstensure that your PC is properly configured.

It is especially important that theappropriate version of the Java Runtime Environment is installed on yourmachine. Refer to “Verify and Install a Java Runtime Environment” on page 22.How do I start SAS OnDemand for Academics: Enterprise Miner?After you have configured your system to support SAS OnDemand for Academics:Enterprise Miner, you can start the application by following these steps:1Log on to your SAS OnDemand for Academics Home page.2From the Manage Courses area, select Get Software next to theappropriate course. Selecting this link opens a window that includesinformation about how to configure your system as well as how to start theapplication.3Click the link that is used to start SAS OnDemand for Academics: EnterpriseMiner at: https://academic93.oda.sas.com/SASEnterpriseMinerJWS/main.jnlp.4If you are presented with a security warning such as the following, select Run.SAS OnDemand for Academics: Enterprise Miner5Step 5. Finding Help for Common Problems 35In the User Name field, enter your SAS server user ID.

This user ID is alsodisplayed on your SAS OnDemand for Academics home page:Note: Your SAS server user ID is case sensitive and should be entered in alllowercase. If you enter your SAS server user ID using uppercase or mixed caseletters, then you might be able to log on, but certain tasks might not performproperly.6In the Password field, enter your SAS profile password. There are two timeswhen you might have supplied a SAS profile password: when you originallycreated a SAS profile or when you registered for SAS OnDemand forAcademics.7Click Log On.To start SAS OnDemand for Academics: Enterprise Miner in the future, youcan perform the previous steps or use the following URL:https://academic93.oda.sas.com/SASEnterpriseMinerJWS/main.jnlp.I receive the following error when trying to log on to SAS OnDemand forAcademics: Enterprise Miner: “An RMI registry could not be found...”.

Whatshould I do?This error message typically indicates that you did not complete some or all of theconfiguration steps necessary. You should review or complete the configurationsteps and then try to log on again. You have only to complete the configurationsteps once in order to use SAS OnDemand for Academics: Enterprise Miner.I receive the following error when trying to log on to SAS OnDemand forAcademics: Enterprise Miner: “Could not log on. Contact your administrator forthe correct user name and password.” What should I do?If Microsoft Windows Vista prompted you to block javaw.exe when attempting tostart SAS OnDemand for Academics: Enterprise Miner and you chose to block thefile, then this error message occurs.36 Step 5.

Finding Help for Common ProblemsChapter 3To correct this situation, you must open Windows Firewall and unblock thejavaw.exe file. For example, on Microsoft Windows Vista Home PremiumEdition, the following steps might work:Select Start  Control Panel  Windows Firewall.Click the Change Settings link.Select the Exceptions tab.Find javaw.exe and make sure it is unchecked.For more information, refer to Microsoft Windows Vista help or contact yoursystem administrator.I receive the following error when trying to log on to SAS OnDemand forAcademics: Enterprise Miner: “Network Error. The connection to the AnalyticsPlatform has been lost. This client session must be terminated.” What should I do?This error message typically occurs if you have left SAS OnDemand for Academics:Enterprise Miner open, but have left it idle for a period of time.

Close SASOnDemand for Academics: Enterprise Miner and restart it to try to resolve theissue.I receive the following error in my SAS log when trying to use a SAS catalog filethat I have uploaded to the SAS server: “ERROR: File LIBRARYNAME.CATALOG NAME.CATALOG was created for a different operatingsystem.” What is wrong?This error message typically occurs if you have tried to use a SAS catalog file thatwas created using an operating system other than UNIX.How do I save my work in SAS OnDemand for Academics: Enterprise Miner?There is no Save button in this application. Your project is automatically saved foryou while you work.

When you are finished working, select File  Close thisProject to ensure that your project saves properly.How do I submit homework using SAS OnDemand for Academics: EnterpriseMiner?There are three ways that you can share homework assignments: either bycreating and registering a project model package, by sharing a project modelpackage, or by sharing a project diagram. Your instructor will tell you the methodthat he or she would like you to use.How do I collaborate using SAS OnDemand for Academics: Enterprise Miner?You can collaborate by sharing an entire project model package or a projectdiagram.

For more information, see these topics: “Differences between ProjectModel Packages and Exported Project Diagrams” on page 31 and “Collaborating”on page 32.Can I use a project model package or project diagram from older versions of SASEnterprise Miner?Some project model packages and project diagrams created in older versions ofSAS Enterprise Miner work fine while others do not. If you try to use a project ordiagram created with an older version of SAS Enterprise Miner and theapplication becomes unresponsive, then close the application and avoid using theproject model package or project diagram in the future.My project or diagram is unresponsive or no longer opens.

What is wrong?If you have lost a connection to the SAS server while working on your project ordiagram or if you did not properly close SAS OnDemand for Academics: EnterpriseSAS OnDemand for Academics: Enterprise MinerStep 5. Finding Help for Common Problems 37Miner, then a lock file might have been created. This lock file could cause yourdiagram or project to appear unresponsive or it could prevent your diagram orproject from opening at all. Try the following to correct the issue:If the lock has just happened, then try waiting about five minutes. In manycases, locked files correct themselves.If you are unsure of when the lock occurred or if it has been longer than fiveminutes, then close the project, log off from SAS OnDemand for Academics:Enterprise Miner, and then log back in.If the problem persists, then contact SAS Technical Support.

Send an e-mail tosupport@sas.com. Specify that you are using SAS OnDemand for Academics:Enterprise Miner.Notes:It is best practice to close your diagrams, projects, or both before exiting SASOnDemand for Academics: Enterprise Miner or before disconnecting from yourInternet connection.An open connection to the SAS server will likely disconnect (time out) afterone hour if the connection is idle (that is, you have not performed anyprocessing). Many firewalls disconnect open sessions after an hour of idle time,and this could lead to locked files.