42852 (Facilities of placing of tourists), страница 2
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– fourth category – a number which consists of one housing room and wash – stand is counted more than 3 persons;
– fifth category – a number which consists of one housing room and without touilet room is counted more than 3 persons;
– contiguous numbers (complex) (complex) – 2 and more numbers which are connected by between itself doors can have a general antechamber, general or independent bath – room;
– single-seat number (SNGL), (singl room) – a number which is intended for placing of a 1 person is equipped a single bed;
– two-place number (DBL), (double room) – a number, intended for placing of 2 persons, is equipped a double bed or two single beds which are near each other;
– two-place number (TWN), (twin room) – is a number, intended for placing of 2 persons on two separate beds;
– three-seater number (TRPL), (triple room) – a number, intended for placing 3 and more persons, is equipped single beds after number of resident;
– a multi-seater number (multiple bedded room) – is a number, intended for placing 4 and more persons, equipped single beds after number of resident.
2.5 Services of hotel complexes, description and setting
Basic services of hotels of Ukraine
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administrative and managerial service
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service of reception and placing
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service of maintenance of containing a number fund
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service of restaurant
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commercial service
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engeneering – technical service
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auxiliary and additional services;
Administrative service is responsible for organization of management of hotel complex all of services, decides financial questions, questions of the skilled providing, engaged in creation and support of necessary terms of labour for the personnel of hotel, controls the observance of the set norms and rules of labour protection, to accident, ecological safety, prevention and others like that.
Composition of service: a director, secretariat, skilled service, financial service, inspectors, is from fire-prevention safety and accident prevention.
Service of reception and placing is engaged in the decision of questions of the numbers guest, their register reception related to reserving this and placing in numbers, by the grant of various services, and also sending, home.
Composition of service: manager from placing, service of administrators, портьє, operator of the mechanized calculation, workers of passport and certificate tables, door-keepers, transmitters, service of safety and others like that.
Service of maintenance of containing a number fund provides maintenance of tourists in numbers, supports the necessary sanitary state of numbers and level of comfort, engaged in the grant of domestic services.
Composition of service: manager from exploitation, superficial personnel, senior housemaid, cleaners, attendants, on a floor, workers of laundry.
Service of restaurant economy provides maintenance of guests in restaurants, cafes, bars which take place in or at hotels, decides a question from organization and maintenance of feasts, presentations, and others like that.
Composition of service: manager, cooks, workers of kitchen, administrators of hall, waiters of hall and services of banquets, and others like that.
Commercial service is engaged in the questions of the operative and strategic planning, optimization of grant of services, analyses the state of hotel market and studies the necessities of clients.
Composition of service: business manager, service of marketing and advertising.
Financial service analyses the results of economic and financial activity of hotel.
Engeneering and tekhnical service creates terms for functioning equipment, electrical engineerings devices, services of repair and building, systems of television and connection, systems of whorm, and others like that.
Auxiliary services provide the process of work of caldron complex, laundry, dry-cleaning, and others like that.
Additional services are given by mainly requiring payment services. In their composition enter: business-center, sporting health-improvement center, barbershop and cosmetic cabinet, point-of-sale booths and others like that.
Will mark, that the unique and ideal case hotels frame is not. However, all of structure is conditioned the necessity of satisfaction of necessities of clients.
